Ride
®
Custom Cushion 2 Owner’s Handbook
6
www.ridedesigns.com
• Once dry, replace the cover. Ensure that the cover is placed correctly front to
back. NOTE: The deep contour of the Cushion will always be at the back.
• Place the Cushion on your wheelchair and ensure that the back corners of the
Cushion contact the back canes. Align the fastener patch on the cover with the
fastener patch on the wheelchair.
CAUTION:
• Do not fold or bend your Cushion when placing in cover.
• When not in use, do not store heavy or sharp objects on your Cushion.
• Do not clean your Cushion with isopropyl alcohol or any other chemical solvent.
Product Life
The maximum intended usage of this product is four years.
Reuse
Y
RISK OF INJURY: Consult an authorized Ride Designs dealer before transferring to
another user. Do NOT use product if any damage is found.
Disposal
♻
Recycle components and materials per local, state, and national regulations.
Warranty Policy
Your Ride
®
Custom Cushion has been carefully handcrafted to meet your unique posture
and skin integrity needs. This Limited Warranty is effective for 24 months from the date of
delivery to the original purchaser. If any defect in material or workmanship is found, Ride
Designs
®
will repair or replace the component, at our discretion. This limited warranty does
not cover daily wear and tear or damage that is a result of mishandling, misuse, neglect, or
not following the care and maintenance instructions.
Your cushion cover is under warranty for 90 days. The warranty includes damage due to
workmanship, material defects or errors caused by the manufacturer. This warranty does
not apply to cigarette burns, damage to the cover by sharp objects that may cause tears, or
damage as a result of not following the washing instructions.
Claims and repairs should be processed through your nearest authorized Ride Designs rehab
technology supplier. A copy of the Bill of Sale issued to the purchaser of the product may be
required prior to processing a warranty claim.
Maximum client weight capacity is 250 pounds (113kg) for cushions 20" (51cm) width or
narrower; 300 pounds (136kg) for 21" (53cm) or wider.
90 Day “Fit and Function” Guarantee
Ride Custom Cushions and Backs are backed by a two year manufacturer’s limited
warranty.
Additionally, Ride Designs guarantees that Ride Custom Cushions and Backs are
fabricated to the specifications contained in the original Ride Custom Cushion and Back
Order Forms, and that the fit and function is satisfactory. If for any reason, within the first
90 days of delivery to you, the product outcome is not satisfactory, Ride Designs will work
with the provider to modify and adjust the product to remedy the deficiency. If adjustments
and modifications are unsuccessful, Ride Designs and the supplier will determine if a
remake is appropriate or the supplier can choose to return the product for partial credit.
Please note that the fit and function guarantee does not cover errors by the provider
during the ordering process.
Ride Designs will not accept any returns without a Return Authorization Number supplied
by Ride Designs Customer Service to the certified Ride Designs provider.
