Ride1up 500 Series, Owner'S Manual

Page 1: ...For the most up to date documents bike models additional information instructional videos and more visit us at Ride1UP com E bike Owner s Manual Model 500 Series ...

Page 2: ...s important safety performance maintenance information Please take a moment to read the manual and review our instructions before you start riding keep the manual for the future reference Need service or support Visit our website https ride1up com bike support for quick answers or call email us directly Our support team is ready to help you M F 9AM 5PM Ride1UP Customer Support Contact Phone 888 49...

Page 3: ...stallation Steps Assembling Your Bike 9 3 1 Fork Assembly 9 10 3 2 Detailed Torque Settings 10 3 3 Spoke Tension 10 3 4 Front Wheel Assembly 11 3 5 Saddle Seat Post Assembly 12 3 6 Crank Arm Assembly 12 3 7 Pedal Assembly 13 4 Battery Connection Removal 14 5 E bike Basics Care 15 5 1 E bike Basics 15 5 2 Battery Basics Care 15 5 3 Common Assembly Unboxing Issues 15 5 3 a Fork and Headset 15 5 3 b ...

Page 4: ... 16 17 6 1 d EBS 17 6 2 Kickstand 17 6 3 Charger 17 6 4 Derailleur Gears 17 7 Charging the Battery 18 8 Display Instructions 19 8 1 General Operation 19 8 2 LCD KM H to MPH 19 8 3 Screen Display Settings 20 8 4 Symbols Explained 20 8 5 Reset to Default Settings 21 9 Error Code Troubleshooting 22 9 1 Error Codes Source of the Error 22 10 Warranty Information 23 10 1 How to Handle Warranty Claims 23...

Page 5: ... assembly is required for upholding the Limited Warranty We will require proof of professional assembly or post assembly sign off by a bike professional for warranty coverage to be applied Improper installation could cause serious injury Do not submerge your e bike in water Be aware that the speed at which you are traveling may be faster than you are used to especially when accelerating 1 3 Electr...

Page 6: ...low the age of eighteen is prohibited Have installation assembly checked by a professional bike mechanic or completed entirely by a bike mechanic prior to riding Failure to do so could result in serious injury and or death When operating your e bike Do not wear earplugs headphones headsets or use a cell phone while riding Never hitch rides on other vehicles Never hold an item which interferes with...

Page 7: ...your battery at http batteryuniversity com Damage to your lithium battery from misuse could result in serious injury hazardous smoke and fires and or death Special precautions must be taken if you transport your e bike with you during air travel or if shipped by air courier Be sure to follow all requirements of airlines and air couriers regarding lithium batteries if you take your e bike with you ...

Page 8: ...at Ride1UP com 8 2 What s in the Box Figure 1 Bike frame bike box fork saddle additional box of parts Figure 2 front wheel axle skewer fenders and rack if ordered stem and handlebars all zip tied together and padded Figure 2 Saddle and separate box with crank arm bolt pedals charger headlight bolt and toolkit ...

Page 9: ...For the most up to date documents bike models additional information instructional videos and more visit us at Ride1UP com 9 3 Installation Steps Assembling Your Bike 3 1 Step 1 Fork Assembly ...

Page 10: ...tened align stem and tighten pinch bolts Figure D WARNING IT IS VITAL TO TIGHTEN THE BAR CLAMP TO AVOID THE MOVEMENT OF THE HANDLEBARS AS WELL AS THE COMPRESSION CAP ENSURING FORK IS INSTALLED CORRECTLY THIS SHOULD BE COMPLETED BY SOMEONE FAMILIAR WITH BIKE MECHANICS 3 2 Detailed Torque Settings Saddle Clamp Bolt 17nm Crank Arms 39nm Compression Cap bolt 4 5nm make sure steering is still free but ...

Page 11: ...dropouts Figure 5 Install the quick release skewer The narrow part of the cone springs should face inward Figure 6 Rotate to tighten and then hand tighten the axle skewer quick release arm Line up the disc rotor to make sure there is space on each side so they don t rub Then make sure the wheel is secure Figure 7 WARNING IT IS VITAL THAT THE QUICK RELEASES HAVE BEEN TIGHTENED IF THEY ARE NOT PROPR...

Page 12: ...nd insert the seat post Figure 8 9 Adjust the suitable height and rotate the clamp to tighten and then shut it Figure10 3 5 Step 4 Seat Clamp Assembly Slide saddle into seat post clamp Using an 6mm hex wrench Tighten the bolt to 16 17nm of torque The seat post angle is adjustable Ensure the bolt is correctly torqued If left loose or over tightened the seat post bolt could snap 9 8 10 ...

Page 13: ...ened to 38nm of torque if you are able to measure it could come loose and cause damage to the crank arm When installing adding grease to the crank arm threads bottom bracket and crank arm attachment point will quiet any potential noise from the cranks when riding 3 7 Step 5 Pedal Assembly Screw each pedal into a crank by hand The pedals are marked with an R and L the left pedal tightens to the lef...

Page 14: ...nection Removal A B C D Insert the key into the battery key hole Figure A Turn the key in a clockwise direction At 90 degrees Figure B Pull out the battery Figure C Replace battery with key in the same position then turn key to lock Figure D NOTE ALWAYS KEEP THE CHARGER PORT COVERED TO PROTECT AGAINST MOISTURE WHICH CAN DESTROY THE BATTERY ...

Page 15: ...s do stop charging when the battery is fully charged When charging your battery do not charge near any potentially flammable material Charge in a safe fire resistant space If you are storing the e bike for more than a day do not leave it plugged in It is best to leave it charged but unplugged The button on the top of the Reention Dorado battery pack works as a charge gauge It is not an on off butt...

Page 16: ...new ones can be found online Ride1UP will cover the cost if it arrived bent 5 3 f Noise When Riding Refer to the three issues above Gears fenders and brakes are the most common sources of riding noise Additionally the front hub can sometimes make a squeaking noise if it does not have enough grease Pay attention to the noises They are usually symptomatic of a minor issue that could cause more probl...

Page 17: ...ith the kickstand The kickstand length is adjustable Loosen the bolt on the bike and slide to the desirable length Check the bolt tension when first assembling as well to make sure the bolt does not rattle loose Is there a clicking noise with the kickstand Make sure it is parallel with the chainstay and fully tightened 8mm hex wrench If it shifts it will hit the crank arm when pedaling 6 3 Charger...

Page 18: ...must not be covered Follow these steps when charging battery Step 1 Turn the bike off The LCD will be off Step 2 Plug the charger which is off into the socket and then insert the chargers plug into the battery which is also off Step 3 The chargers LED indicators light up in the following manner The red LED light is on The battery is being charged Figure A The red LED light becomes green The batter...

Page 19: ...o switch on off the e bike system hold the MODE button for 2 seconds To turn the headlight on off hold the button When parking the e bike for more than 10 minutes the e bike system switches off automatically 8 2 LCD KM H to MPH To change from KMH to MPH and adjust other settings turn on the display press and hold the and button together for 2 seconds This will open the display s initial menu Tap t...

Page 20: ...For the most up to date documents bike models additional information instructional videos and more visit us at Ride1UP com 20 8 3 Screen Display Settings 8 4 Symbols Explained ...

Page 21: ... is N To access recover default settings hold both the UP and MODE button for 2s and press the UP DOWN button to choose Y or N again N means do not recover default settings Y means that it will recover default settings When it is Y hold the MODE button for 2s to recover default settings the display shows DEF 00 at the same time and then returns to a general display state Recover Default Settings I...

Page 22: ...he cable that connects the rear hub motor to the rest of the system and make sure it is free from grit or contaminants and is firmly connected This error might appear if you don t reconnect the cable after removing the rear wheel for example after changing a flat tire or transporting your bike in the trunk of a car At least one of the motor wires has been damaged or is disconnected 24 Motor Commun...

Page 23: ...t assembly sign off by a bike professional for warranty coverage to be applied The components that are covered are Frame Fork Saddle Stem Headset Tires Battery Derailleur Shifters Brakes Hubs Freewheel or Cassette Chain Internal Controller Display Grips and Motor 10 1 How to Handle Warranty Claims In the event the E bike is damaged during shipping we will file a claim with the shipping company for...