For the most up to date documents, bike models, additional information, instructional videos,
19
Do not store the batteries connected to the charger.
Do not wiggle the tip of the charger in the battery port.
6.1 Battery Basics & Care:
NOTE:
Never charge your battery when it’s temperature or the space it is stored in is below freezing. Failure
to follow this rule could result in serious injury, death, and property damage.
The chargers do stop charging when the battery is fully charged. When charging your battery, do not charge
near any potentially flammable material. Charge in a safe fire-resistant space. If you are storing the e-bike
for more than a day, do not leave it plugged in. It is best to leave it charged to 80% but unplugged. The
button on the top of the
battery works as a charge gauge. It is not an on-off button. When riding always plug
the charger port with the rubber cover. If moisture gets in, the battery can be destroyed. Everyone is
encouraged to learn a little bit more about the basics of lithium ion battery care and proper treatment. For
extended life, charge your battery to 80% and use it until it is at 20%. Depending on the charge level when
plugged in, it takes 3-6 hours for the battery to fully charge when using the standard charger supplied with
the bike. Charging for 1-2 hours will keep it near 80% depending on last usage. You can check the charge
percentage on the display. If storing for periods longer periods (a week or more), it is a good idea to store
your battery with a 40-80% charge.
Check the battery once a month
. If the battery drops to 25% or lower,
charge it up to 40-80%. Recommended storage temperatures are 50°-77°F and will provide the best
performance out of the battery. Storage should be done in a dry area.
6.2 Common Assembly/Unboxing Issues:
(6.2.a) Fork and Headset:
Installing the fork and headset incorrectly can be very dangerous. Please be
sure to check our 700 Series Assembly Support page at
and review the tips and videos
there. If for any reason you get confused about the order of the headset pieces, please take pictures and
send them to Support@Ride1UP.com.
(6.2.b) Fenders:
If you are experiencing rubbing or rattling fenders, this can be fixed. Firstly, the front fender
tab that attaches to the fork can be mounted on the back to provide more spacing, or the front for a tighter
fit. The fender arms are also malleable and sometimes need to be bent with the wheel off to be centered
with the wheel.
(6.2.c) Bent Derailleur Hanger:
Firstly,
do not start riding and shift into 1
st
gear before checking the
alignment of the derailleur and hanger.
Especially if you hear the gears clicking. The derailleur will over-
shift and the chain will get caught between the motor and the cog. This issue is common as we ship the
derailleur installed and it is a light-weight malleable aluminum. It is also common among cyclists and can be
fixed by straightening the derailleur hanger with force. As always, fancy tools/mechanics make it look easy.
After the hanger is straightened, the derailleur/gears can be indexed (under adjustments) to remove any
additional clicking or grinding noises. If you cannot fix the derailleur hanger, new ones can be found online.
Ride1UP will cover the cost if it arrived bent.
