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12. PROBLEMS - POSSIBLE SOLUTIONS
Problem 1
Fire burns with weak, orange flame. Pellets heap up in fire trough, window
sooted up.
Cause(s) pellet operation
Q
Insufficient combustion air
Q
Poor chimney draught
Q
Stove is sooted over inside
Cause(s) log operation
Q
Poor chimney draught
Q
Too much fuel
Q
Damp wood
Q
Incorrect heating up
Q
Stove is sooted over inside
Possible solutions pellet operation
Q
Remove any ash or clinker from the fire trough that may block the air
inlets. If possible swap to better pellet quality
(see CLEANING AND
MAINTENANCE)
Q
Check whether flue gas pipes are blocked with ash
(see CLEANING AND
MAINTENANCE)
.
Q
Check whether the suction nozzles and air inlet pipe or flue tube are blocked.
Q
Check door and cleaning cover seals for leaks
(see CLEANING AND
MAINTENANCE)
Q
Clean blower impeller
(see CLEANING AND MAINTENANCE)
Q
Have service performed by authorised specialist company.
Q
Every glass plate must be cleaned from time to time (depending on use)
with glass cleaner.
Possible solutions log operation
Q
Use dry wood and correct fuel amounts
(see BRIEF INFORMATION ON
FUEL - LOGS)
Problem 2
Stove smells strongly and / or fumes are emitted
Cause(s) pellet / log operation
Q
Burning-in phase (taking into service)
Q
Stove has accumulated dust and/or dirt
Possible solutions pellet / log operation
Q
Wait to end of burning-in phase and vent sufficiently
Q
Suction off any dust deposits from the convection air openings at regular
intervals
Problem 3
Flue gas discharge when wood is added and during heating phase.
Cause(s) pellet / log operation
Q
Flue gas flap is not open for refueling
Q
Combustion chamber door opened too fast
Q
Too much ash in combustion chamber
Q
Adding logs to snappy
Q
Chimney draught too low
Q
Flue pipe connection leaks
Q
Logs combustion still running (visible flame)
Q
Inspection openings leak
Possible solutions pellet / log operation
Q
Open the flue gas flap for refueling
Q
open the combustion chamber door moderate
Q
regular cleaning of combustion chamber (vacuum)
Q
Adding logs carefully
Q
Check chimney
Q
Check connections and if necessary re-seal
Q
Add logs after flame is gone (display: „please add logs“)
Q
Check seals and replace (fire door, plaster cover, ..)
Note
Please note that checks on the control system and wiring ma only be
performed in unit switched dead. Any repairs may only be performed by
trained specialists.
Tip
If a malfunction message occurs, the cause must first be remedied; the unit
can be put back into operation by acknowledging the malfunction at the
touch display.