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| Linear operation guide: 13562-B 02-19
Error codes
The Linear has self diagnostic electronics that monitor the appliance during start up and operation.
Should a fault occur the heater will shut down. The fault that has caused the shut down will be
indicated, via the Wi-Fi app on your smart device.
Error
code
Likely cause
Suggested solution
00
Mains power failure
Reset the fire, press the On/Off button on the control
panel, remote control, or app twice, to turn the fire
back on.
11
Ignition failure
Check the gas supply is turned on. Turn the heater
OFF then ON again. If the problem continues a
service call will be required.
12
Incomplete combustion
As above.
14
Overheat safety device
Filter may be blocked—service call.
16
Room overheat
Lower room temperature to below 40 °C.
31
Room temperature sensor faulty
Service call.
32
Overheat temperature 1 sensor faulty Service call.
33
Overheat temperature 2 sensor faulty Service call.
53
Spark sensor faulty
Service call.
61
Combustion fan motor faulty
Service call.
70
Model error
Incorrect PCB for model, service call.
71
Solenoids faulty
Service call.
72
Flame detection circuit fault
Service call.
73
Communication error
Service call.
90
Communication error detected
between the main PCB and Wi-Fi
module
Reset the Wi-Fi module in the fire.
91
Communication error detected
between Smart device and Wi-Fi
module
Check your Wi-Fi and Rinnai Wi-Fi module are
within range. Check network settings.
