9
EN
STANDARD LIMITED PRODUCT WARRANTY
STANDARD LIMITED PRODUCT WARRANTY
STANDARD LIMITED PRODUCT WARRANTY
STANDARD LIMITED PRODUCT WARRANTY
RISCO Ltd., its subsidiaries and affiliates (“
RISCO
") guarantee RISCO’s hardware
products to be free from defects in materials and workmanship when used and stored
under normal conditions and in accordance with the instructions for use supplied by
RISCO, for a period of (i) 24 months from the date of connection to the RISCO Cloud (for
cloud connected products) or (ii) 24 months from production (for other products which
are non-cloud connected), as the case may be (each, the “
Product Warranty Period
”
respectively).
Contact with customers
only
. This Product Warranty is solely for the benefit of the
customer who purchased the product directly from RISCO, or from any authorized
distributor of RISCO. Nothing in this Warranty obligates RISCO to accept product returns
directly from end users that purchased the products for their own use from RISCO’s
customer or from any installer of RISCO, or otherwise provide warranty or other services
to any such end user. RISCO customer shall handle all interactions with its end users in
connection with the Warranty, inter alia regarding the Warranty. RISCO’s customer shall
make no warranties, representations, guarantees or statements to its customers or other
third parties that suggest that RISCO has any warranty or service obligation to, or any
contractual privy with, any recipient of a product.
Return Material Authorization
. In the event that a material defect in a product shall be
discovered and reported during the Product Warranty Period, RISCO shall, at its
option, and at customer's expense, either: (i) accept return of the defective Product and
repair or have repaired the defective Product, or (ii) accept return of the defective
Product and provide a replacement product to the customer. The customer must
obtain a Return Material Authorization (“
RMA
”) number from RISCO prior to
returning any Product to RISCO. The returned product must be accompanied with a
detailed description of the defect discovered (“
Defect Description
”) and must
otherwise follow RISCO’s then-current RMA procedure in connection with any such
return. If RISCO determines in its reasonable discretion that any Product returned by
customer conforms to the applicable warranty (“
Non-Defective Products
”), RISCO will
notify the customer of such determination and will return the applicable Product to
customer at customer’s expense. In addition, RISCO may propose and assess customer
a charge for testing and examination of Non-Defective Products.
Entire Liability.
The repair or replacement of products in accordance with this
warranty shall be RISCO’s entire liability and customer’s sole and exclusive remedy in
case a material defect in a product shall be discovered and reported as required herein.
RISCO’s obligation and the Warranty are contingent upon the full payment by
customer for such Product and upon a proven weekly testing and examination of the
product functionality.
Limitations
. The Product Warranty is the only warranty made by RISCO with respect
to the Products. The warranty is not transferable to any third party. To the maximum
extent permitted by applicable law, the Product Warranty does not apply and will be
void if: (i) the conditions set forth above are not met (including, but not limited to, full
payment by customer for the product and a proven weekly testing and examination of
the product functionality); (ii) if the Products or any part or component thereof: (a)
have been subjected to improper operation or installation; (b) have been subject to
