FAQs
Q: Can I connect the AV out from my TV directly to the AV in on the RMVisto and
record?
A: Yes, this is possible, however the media player does not have a built in TV tuner, so it can
only record whatever signal is currently being transmitted. If you change the TV channel, the
recorded channel will change accordingly and if the TV is turned off, it will not be possible to
record anything.
Q: Why is there no sound?
A: Make sure the cables are connected correctly, mute is disabled and that the audio format
is supported. If you are using the digital audio output via SPDIF or HDMI cable, go to the
Audio category in the Setup menu and select the corresponding output.
Q: I can not see anything on my TV screen but the media player is connected and
turned on!
A: If the device is connected correctly and turned on but there is no output, we recommend
first removing the power supply and reconnecting it. If after 2 minutes there is still no signal,
press the TV System button on the remote control to change the video output until you see
the main screen.
Q: What are external SRT subtitles?
A: External SRT subtitles are text files that contain subtitles to an AVI video. They can be
used to display subtitles without the need to re-encode the video to embed them. The text file
has to be in the so called SubRIP format (SRT), it has to be renamed using the same file
name and stored in the same folder as the video. During playback of the AVI file, the Subtitle
button on the remote control can be used to turn the subtitle on or disable it. Make sure the
Text Encoding in the setup menu matches the subtitle.
Q: Why my some movie can not be displayed??
A: Please confirm the resolution of the movie. Too high resolution to be supported. Such as
RM/RMVB format up to 720 x 576; HD movie up to 720P(1280 x 720), MKV format up to 720
x 576.
Q: I can not find any shared folders when browsing the network, what do I do?
A: First of all, go to the Network category in the setup menu and make sure the settings are
correct and the device has acquired an IP address. Second, make sure the shared folders
are on the same local network as the media player and the folders are accessible and not
blocked by a firewall. If this has been done already, restart both the media player and the
device or computer where the folder is being shared. If even this does not help, go to “My
Shortcuts” instead and add the remote folder manually, by typing in the IP address and the
corresponding login details.
Q: Can I watch a video and record at the same time?
A: Yes, this is possible although for optimal performance, it is recommend only doing one at
the time.
Q: When I connected one portable hard disk to RMVISTO, Why can not see it in browse?
A: External USB device need use FAT32 format. And if need, please use external power
supply to USB device.
Q: Why are some of the settings in the setup menu disabled?
A: During recording, certain functions are disabled. Stop recording and then access the setup
menu again.
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