85
Troubleshooting cont.
6. If you need to set up your audio system's IP address manually, you will
need to know low-level details of your network's configuration. Use the
menu items
‘Main Menu'
->
'System settings'
->
'Network'
->
'Manual
settings'
->
'Wired'
or
'Wireless'
(as needed) ->
'DHCP disable'
.
The audio system will then prompt you in turn for the Ethernet IP
address, Ethernet Subnet mask, Ethernet Gateway address, Ethernet
Primary DNS, Ethernet Secondary DNS
If you are setting up a wireless connection manually you will also need
to enter the SSID, the encryption type, and the encryption key.
See page 17 for full details on how to set up your audio system's
network configuration manually.
If your audio system can connect to the network, but is unable to play a
particular Internet radio station, it may be due to one these causes:
1. The station is not broadcasting at this time of the day.
2. The station has reached its maximum allowed number of simultaneous
connections.
3. The Internet connection between your audio system and the server
(often located in a different country) is slow. This could be due to
internet congestion, either locally or at a distance.
4. The station may choose to block internet connections to your geographic
region (sometimes known as geo-locking).
5. The station is no longer broadcasting. The database of radio stations
that your audio system connects to is frequently updated and checked
but may not always be completely accurate.
6. The radio station is broadcasting using an audio format which is not
playable by your audio system (although the Stream 67 does play the
most popular formats used by regular broadcasters).
Try using a PC to listen via the broadcaster’s web site or via the radio
station database web site at
http://www.wifiradio-frontier.com
. If you
can play the station with a PC, it may be that the internet feed or local
network connection is poor. However, some broadcasters (such as the BBC)
provide different data streams for PC users and Internet radio listeners,
so this test is not always conclusive.
If you cannot play the station via your PC this may indicate that the problem
is not necessarily due to your audio system, but it could be your network,
your internet connection, the broadcaster, or internet congestion.
Music Player / UPnP problems
The use of the Music Player function with UPnP should be straightforward.
However, the cleverness of UPnP means that it is often disabled by default
by security applications and in routers.
If you are using Windows Media Player as your UPnP server, and if it fails
to operate with your audio system, please keep this fact in mind:
A fresh
installation of Windows and Windows Media Player when using Microsoft's
built-in firewall software will normally work.
If it does not work, possible reasons may include:
UPnP functions blocked in firewall software
UPnP functions turned off by security software
UPnP functions 'hi-jacked' by other software
UPnP functions blocked in the router
Multi-cast packets blocked in the router
IP address of system blocked in firewall software
Some third-party UPnP servers are much less dependent upon other parts of
Windows than WMP 12. If the greater flexibility that these offer is attractive,
it may also be found in some cases that they are easier to get working.