9
Troubleshooting
PROBLEM
POSSIBLE CAUSE
Appliance does not
operate.
It may not be connected to the power supply(plug, power cut or fuse);
Voltage is too
low.
The refrigerator does not
work efficiently as
expected
It may be caused by heavy frost, or by warm temperature setting, or
by frequently door operating.
It makes unusual noise
It may be caused by an imbalance or loose ground locating the
appliance, or by
resonation between the appliance and other ambient objects.
The compressor keeps
working for a long period
The environment temperature may be too high. The doors may be
opened frequently
or even they are left open. The compressor running time may be
extended if the
temperature is set too low.
Unpleasant odour happens
Food with strong odour should be packed tightly before being put
inside the appliance.
Please check whether there is any deteriorated item or whether the
liners are left dirty for a long time.
Water leaks from the
bottom of the refrigerator
The drain tube is jammed. Please use a proper tool to solve it.
Heavy frost occurs on the
rear of the appliance
Putting humid or hot food into the appliance may cause this problem.
Or it may be
caused by the heavy environment moisture.
Moisture forms on inside
freezer walls.
Weather is hot and humid, which increases internal rate of frost build
‐
up. This is normal.
Door is slightly open.
Door is kept open too long or is opened too frequently. Open the door
less often. The door is not sealed properly.
Moisture forms on outside
of appliance.
Door is slightly open, causing cold air from inside the freezer to meet
warm moist air from outside.
The door will not close
properly.
The appliance is not level.
The gasket is dirty.
Switching mode from refrigerator to freezer, it takes time to lower the temperature to desired setting. If user wants
to increase the temperature in a short time, it is advised to open the door.
In the freezer mode, low air pressure may occur in the cabinet for a short time when the door is opened frequently,
which makes the door more difficult to be opened in a second try. Do not worry since this is a normal phenomenon.
Please wait from 20 to 30 seconds, then the door can be opened easily again!
IMPORTANT: If your appliance appears not to be operating correctly, turn off the appliance at the switch and then
contact the Service Department.
DO NOT ATTEMPT TO REPAIR THE APPLIANCE YOURSELF.
The appliance must be accessible for a qualified person to perform any necessary repair.
