11
Warranty Certificate (Australia)
Terms and Conditions
Terms and Conditions
If you are a consumer under the Australian Consumer Law, our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure
1.
Shriro Australia Pty Limited (“Shriro”) also warrants the following Robinhood products against manufacturing defects and faulty
materials, under normal use and subject to the exclusions in this certificate, for a period of:
Rangehood, Ovens, Cooktops, Dishwashers -
24 months from date of original purchase for domestic use.
Uniduct –
12 months from date of original purchase for domestic use.
Ironing centre –
12 months from date of original purchase for domestic use.
Laundry Tub -
5 years on stainless bowl, 24 months on Tap, Cabinet and other components from the date of original purchase for
domestic use.
“Original purchase”, when used in this certificate, means purchase by the customer directly from Shriro or one of its approved suppliers.
2.
This warranty is limited to the repair or replacement, at our option, within the warranty period of any component part which we at our
discretion determine to contain faulty materials or a manufacturing defect in breach of this warranty. This warranty is subject to terms and
conditions set out in this certificate.
3.
The warranty only applies within Australia.
4.
For warranty service outside of capital city metropolitan area or 30 km from nearest authorised service agent you will be liable for
reasonable travelling expenses and the cost of transport of the product or parts to and from the service agent
5.
To make a claim under this warranty, you must produce the original invoice or other purchase documentation as proof of the original
purchase date. You must send your claim to Shriro Australia Pty Limited, 104 Vanessa Street, Kingsgrove NSW 2208 within 7 days of any
alleged defect or failure of the product first becoming apparent, you are responsible for the expense of making a claim under this warranty.
This warranty is given by:
Shriro Australia Pty Ltd
ABN 28 002 386 129
Telephone: 1800 648 556
Facsimile: 1800 628 577
Email: customercare@shriro.com.au
www.robinhood.com.au
Attention Customer Services Manager
Warranty exclusions
1.
The warranty does not apply where, in Shriro’s opinion:
The defect is caused by misuse, wear and tear, dirt, fire or accidental damage.
The product has been repaired or serviced by an unauthorised person.
The product was not installed in accordance with our instructions.
The product was purchased overseas or was not designed for use in Australia.
The product was not used, cleaned or cared for in accordance with our instructions.
The product was used outdoors.
2.
All Robinhood Rangehoods are suitable for indoor use only and not suitable over BBQs or charcoal cookers designed for outdoor use.
3.
In addition, this warranty does not extend to damage or defects which in our opinion, directly or indirectly arise from or are due to:
exposing the product to acidic or corrosive materials or chemicals such as dyes, solvents, denture cleaner or acetone; using inappropriate
household cleaning products such as abrasive cream or powder cleansers, furniture polish, bleach, mentholated spirits, drain cleaners,
sugar soap, metal pads and strongly alkaline or acidic cleaners; heat damage, including from washing the product at high temperatures;
impact or mishandling the product, including the impact caused by objects scraped along, thrown or dropped on the product surface or
excessive weight being placed on the product; structural or support changes in or affecting the building or the application where the
product has been installed; failure to clean or maintain the product as recommended; or any other causes specified in the product
information as being excluded from this warranty.
4.
Variations with the colour or gloss within the product or any ageing or fading of colour, shine or gloss level over time are not covered by
this warranty. The warranty does not cover visual imperfections or blemishes in the surface and edges of the product that were not
brought to your supplier’s attention at the time you inspected the product.
5.
We will not be responsible under this warranty for, nor pay the costs of, removing the existing product, or reinstalling the new product, or
any associated costs or damages.
6.
Charcoal filters and light bulbs are not covered by this warranty
The benefits given by this warranty are in addition to other rights and remedies of consumers under any law in relation to the goods which
cannot be excluded.
This warranty certificate is not intended to create a contract between Shriro Australia Pty Limited and the purchaser
Australia
Shriro Australia Pty Ltd
ABN 28 002 386 129
Telephone: 1800 648 556
Facsimile: 1800 628 577
Email: customercare@shriro.com.au
New Zealand
Monaco Corporation Ltd
Telephone: (09) 415 6000
Facsimile: (09) 415 7400
Email: customercare@monacocorp.co.nz
www.robinhood.co.nz
IM Ref: RPC3CL52SS/MB, RPC3CL70SS/MB IM v2 29/04/2021
