Warranty Certificate (Australia)
Should you require service please contact us on:
Australia
Shriro Australia Pty Ltd
ABN 28 002 386 129
Telephone: 1800 648 556
Facsimile: 1800 628 577
Email: enquiries@robinhood.com.au
www.robinhood.com.au
Terms and Conditions
If you are a consumer under the Australian Consumer Law, our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure
1.
Shriro Australia Pty Limited (“Shriro”) also warrants the following Robinhood products against manufacturing defects and faulty materials,
under normal use and subject to the exclusions in this certificate, for a period of:
Rangehood, Ovens, Cooktops, Dishwashers -
24 months from date of original purchase for domestic use.
Uniduct
–
12 months from date of original purchase for domestic use.
Ironing centre
–
12 months from date of original purchase for domestic use.
Taps, including Pull-out and Mixer taps
– 5 years on parts only from date of original purchase domestic for use, 24 months parts and labour
from date of original purchase for domestic use
Sinks sets
– 5 years on stainless steel sink including draining bench from date of original purchase for domestic use, 6 months on all stainless
steel accessories, including wire rack, colander and tray from date of original purchase for domestic use.
Laundry Tub -
5 years on stainless bowl, 24 months on Tap, Cabinet and other components from the date of original purchase for domestic
use.
“Original purchase”, when used in this certificate, means purchase by the customer directly from Robinhood or one of its approved suppliers.
2.
This warranty is limited to the repair or replacement, at our option, within the warranty period of any component part which we at our discretion
determine to contain faulty materials or a manufacturing defect in breach of this warranty. This warranty is subject to terms and conditions set
out in this certificate.
3.
The warranty only applies within Australia.
4.
For warranty service outside of capital city metropolitan area or 30 km from nearest authorised service agent you will be liable for reasonable
travelling expenses and the cost of transport of the product or parts to and from the service agent
5.
To make a claim under this warranty, you must produce the original invoice or other purchase documentation as proof of the original purchase
date. You must send your claim to Shriro Australia Pty Limited, 104 Vanessa Street, Kingsgrove 2208 within 7 days of any alleged defect or
failure of the product first becoming apparent, you are responsible for the expense of making a claim under this warranty.
This warranty is given by:
Shriro Australia Pty Ltd
ABN 28 002 386 129
Telephone: 1800 648 556
Facsimile: 1800 628 577
Email: enquiries@robinhood.com.au
www.robinhood.com.au
Attention Customer Services Manager
Warranty exclusions
1.
The warranty does not apply where, in
Shriro’s opinion:
The defect is caused by misuse, wear and tear, dirt, fire or accidental damage.
The product has been repaired or serviced by an unauthorised person.
The product was not installed in accordance with our instructions.
The product was purchased overseas or was not designed for use in Australia.
The product was not used, cleaned or cared for in accordance with our instructions.
The product was used outdoors.
2.
All Robinhood Rangehoods are suitable for indoor use only and not suitable over BBQs or charcoal cookers designed for outdoor use.
3.
In addition, this warranty does not extend to damage or defects which in our opinion, directly or indirectly arise from or are due to: exposing
the product to acidic or corrosive materials or chemicals such as dyes, solvents, denture cleaner or acetone; using inappropriate household
cleaning products such as abrasive cream or powder cleansers, furniture polish, bleach, mentholated spirits, drain cleaners, sugar soap, metal
pads and strongly alkaline or acidic cleaners; heat damage, including from washing the product at high temperatures;
impact or mishandling the product, including the impact caused by objects scraped along, thrown or dropped on the product surface or excessive
weight being placed on the product; structural or support changes in or affecting the building or the application where the product has been
installed; failure to clean or maintain the product as recommended; or any other causes specified in the product information as being excluded
from this warranty.
4.
Variations with the colour or gloss within the product or any ageing or fading of colour, shine or gloss level over time are not covered by this
warranty. The warranty does not cover visual imperfections or blemishes in the surface and edges of the product that were not brought to your
supplier’s attention at the time you inspected the product.
5.
We will not be responsible under this warranty for, nor pay the costs of, removing the existing product, or reinstalling the new product, or any
associated costs or damages.
6.
Charcoal filters and light bulbs are not covered by this warranty
The benefits given by this warranty are in addition to other rights and remedies of consumers under any law in relation to the goods which cannot
be excluded.
This warranty certificate is not intended to create a contract between Shriro Australia Pty Limited and the purchaser.
