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WARRANTY AND AFTER-SALES SERVICE
IF AN ELECTRIC COMPONENT IS DAMAGED IT CAN ONLY BE REPLACED BY A REPAIR SHOP APPROVED BY THE MANUFAC-
TURER BECAUSE SPECIAL TOOLS ARE REQUIRED.
• In the event of faulty operation notify your installer who will check the appliance and its connection.
• Disconnect the appliance completely.
• Always require the use of genuine spare parts (non-compliance with this requirement can compromise the safety of the ap-
pliance).
• When ordering spare parts, quote the serial number of the appliance (see on the page opposite) on the plate located inside
the hood.
• Only the purchase invoice of the appliance can serve as proof for the implementation of the contractual warranty (this warranty
does not cover consumables such as: lighting, filters, LEDs, etc.).
Pursuant to Article R 111-3 of the Consumer Code, for products placed on the market as of March 1, 2015, ROBLIN guarantees the
availability of spare parts essential for the use of its products for a period of 10 years. years from the purchase of the product by
the consumer, the invoice being authentic, provided that it is within 12 months of the date of sale by ROBLIN to the Customer. In
the event of a malfunction, inform your installer who will have to check the device and its connection.
The commercial guarantee provided by FRANKE France SAS for ROBLIN brand products is limited to retailers. It is applicable to
continental France, Corsica, and DOM TOM.
The commercial guarantee is a guarantee of 2 years parts (excluding labor costs and displacement). It applies from the date of
invoicing of the device to the consumer provided that it is within 12 months of the date of sale by ROBLIN to the Customer.
In order to satisfy the consumer during any after-sales service, the Customer undertakes to direct him to the service set up by
ROBLIN to organize the care as soon as possible. The after-sales service can be reached at the following number: 04 88 78 59 93.
The elements to communicate to the ROBLIN after-sales service are:
• A description of the failure observed
• the commercial reference of the product as well as its serial number
• the copy of the consumer’s invoice and his contact information
This warranty applies to all technical or functional problems. Are excluded from the commercial guarantee:
• Faults concerning accessories or consumable parts (filters, bulbs ...),
• Damages, failures and defects due to causes of external origin,
• Damage due to corrosion, poor connection or power supply,
• Damages due to non-compliance with the instructions provided by ROBLIN (installation, assembly, ...),
• Failures resulting from the modification of the construction and features of the ROBLIN branded device,
• Breakdowns and damage resulting from the use of spare parts not in conformity with those provided by origin by ROBLIN or a
lack of maintenance,
• Breakdowns resulting from professional or commercial use of the devices.
