2
Important:
Have the robot serial number and model number ready. This will help our
technician identify the model of robot you have. The serial and model number sticker is located
under the cap. Pop the cap off and it is on the plastic cross piece.
If you must return a part or the robot for repair, pack it carefully and send it prepaid
according to instructions. You must obtain a return authorization number from the
service department before shipping the robot or a part to the factory.
Parts of the robot are best sent by a carrier such as UPS, Fed. Ex. or U.S. mail,
because shipping is based on the actual weight of the package. Be sure to insure the
shipment for the correct value. A freight company such as YRC or R&L Carriers should
be used only for the complete robot, because their shipping charges are based on 100
pound minimums.
For international shipments, you will be responsible for paying customs duties, taxes
and other fees. The shipment must be labeled on the paperwork and on the outside of
the container that it is
“For Educational Purposes”
. If it is a
“warranty replacement”
or a
“repair return”
this also must be indicated both ways on the customs
documentation. Contact your customs agency on how to document the shipment
correctly to avoid unnecessary customs charges.
After The Warranty Repair and Help
Our technical staff is always available to help with your questions. Again, most problems are
easily solved. The robot is design is very modular to make removal of a part of the robot very
easy. For example the main electronics box, which houses most of the electronic circuitry, can
be removed from the frame of the robot. If you do need technical help or replacement parts,
call our Service Dept. We can usually ship them the following day you call. Please call our
service department for a return authorization number before sending a part or your robot in for
repair or modifications.
Service Department: 801-489-4466
Warranty Information and Getting Help
Summary of Contents for Pluggie Robot
Page 44: ...40 APPENDIX A ...
Page 48: ...44 Robot Block Diagram Appendix A Robot Functional Block Diagram ...
Page 49: ...45 APPENDIX B ROBOT PARTS IDENTIFICATION ...
Page 62: ...58 Notes ...
Page 63: ...59 Technical Tips ...