ROCK
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SLIDE ENGINEERING
8
TROUBLESHOOTING YOUR STEP SLIDERS:
I just installed my steps and they aren’t coming down when I open the door.
Alright! First thing: Double check connections. Check the fuse to make sure it is plugged in. Is the little on/off switch getting power? Is the
little circuit board plugged in? Are the door sensors plugged in?
My switch is getting power but the light stays on in both positions.
The light is only supposed to be on when the system is turned on. If it is lit in both positions simply switch the red wires on the back.
Will
this kill my battery with the light constantly lit?
This will not kill your battery unless you leave it lit for a month with no use.
Everything is plugged in and the switch is turning on and off, but still the steps won’t deploy.
Two things may be causing this issue.
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Check the motor first. Simply unplug it from the wiring harness and apply external 12V power to the leads. One position will make them
deploy. Switch the leads again to make them retract. If this works, plug the motor back into the harness. We test each and every motor
that leaves our factory by hand along with assembling your step slider by hand. These may fail, but it is extremely rare after we send them
after having tested them. If you test the motor and all you hear is a clicking sound but nothing happens, something internally broke. If they
are brand new and you can provide a proof of sale or sales receipt we cover this under warranty. We do not cover labor cost.
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Check the sensors. Unplug both of them from the wiring harness, and plug one back in. Manually test your sensors by putting a magnet
really close (but not touching) to the sensor. Does it make the step retract? When the magnet is away, the step should deploy. If the steps
deployed right after installation more than likely your magnets just need to be aligned. Do this one by one with each sensor by the method
above. Install one sensor, test, align the magnet on the door, test, and then mark the position of the magnet so if for some reason they do
move out of place you can easily realign them. The sensors should have a label with MP###802 or MP###902.
I tested the motor, its good. I checked the sensors individually, and the system still won’t work. The steps don’t even deploy unless I do it
manually with 12V power.
In even rarer circumstances, the circuit board that runs the system came faulty from our manufacture. We have you covered though. Our
internals are covered for 3 years against manufacture defects. This includes ground shipping. We do not cover three day air, 2
nd
day air or
overnight shipping on replacement parts.
The steps deployed and won’t retract. What is going on?
Chances are your magnets are misaligned. To diagnose which door needs to be adjusted, unplug the rear sensors with the front doors
closed. If your steps come up, then it was the rear doors that need to be aligned with your magnet. If the step stays down, the front door
needs to be aligned. Open your door, shift the magnet in a direction, and shut it again. Repeat until the step comes up when the door is
shut. Mark the magnet placement on the front door. Plug the rear door sensor in, shut the rear door and front door, and see if it comes up.
If not, the rear door is misaligned (Since we just aligned the front door we know it’s the rear door now). Repeat the previous process of
opening your door, shifting your magnet, and shutting your door until the step comes up. It may take a few tries.
I opened my door a bunch of times and the system just shut off. What happened?
Our systems have built in protection against quick cycling like this to prevent damage. Simply turn your on/off switch to off, wait 5 seconds,
and then to on again. This will reset the system and allow it to work normally again.
Everything is working now! But I want to take my doors off and have the steps still work.
We sell a door delete button you can replace those sensors with! SL
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DD
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100 kit comes with everything you need for two doors. If you want
to install a delete kit on the rear doors also you will need to purchase two kits.
I was off
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roading, left my system on, someone left the door ajar and I ripped my step off on a rock. What now?
We can replace these parts for you at cost. You will have to remove the step off your vehicle to replace the innards. Call us and we’ll figure
out what you need exactly! If you prefer us to do the repair we will do that for you! You will have to cover shipping to us and the cost of
the parts, but we will ship it back to you (from our warehouse to your house) on our account.
