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3.

 From the Outside, Install the Outside 

Mounting Plate and from the inside install the 
Internal Mounting Plate.  Secure the mounting 
plates in place using the 2 mounting screws.  
Note, Inside mounting plate has 2 Countersink 
holes to receive the mounting screws. DO NOT 
OVERTIGHTEN SCREWS. 

COUNTERSUNK
HOLES

 Thumbturn 

Horizontal

Plastic Washers 
already preinstalled.

6.

  Plastic washers are already 

preinstalled on the levers.  Place the 
plastic washer on the shank of the 
knob or lever. Spare washer is also 
packed

4.  

From the inside of the door orient the turn piece 

mounting plate and secure by inserting the two 

deadbolt mounting screws through the turn piece 

mounting plate, lock, and into the cylinder housing.  

Only after installation test the deadbolt by locking 

and unlocking the deadbolt with the key.  If the 

deadbolt does not lock or unlock refer to the trouble 

shooting guide.

5. 

  Position the interior trim over 

the mounting plate and insert the 
cylinder tailpiece into the 
thumbturn of the interior trim.

PROBLEM

Can't extend (lock) deadbolt unless key is in cylinder.  Can't 
remove key from cylinder when the deadbolt is extended (locked).

Knob or lever keeps coming off the spindle

Deadbolt can easily be locked using the interior plate assembly on 
the inside but is difficult to lock when locked with the key from the 
outside.

Cannot extend deadbolt with the interior plate assembly or key 
when door is closed.

TROUBLE SHOOTING GUIDE

SOLUTION

Cylinder tailpiece is not oriented properly.  Remove the cylinder by first removing the turnpiece trim, and 

turnpiece mounting plate.  Rotate the cylinder tailpiece vertical with the deadbolt extended and reinstall 

the deadbolt assembly.  Refer to steps 5 through 7

Ensure the spindle is oriented with the groove facing down and the set screw is securely tightened.  Refer 

to step 2.

The cylinder is not properly aligned with the interior plate assembly or improper door thickness.  Remove 

the internal plate assembly and loosen the two mounting plate screws.  Align the cylinder and re-tighten 

the deadbolt mounting screws.  Ensure your door thickness is at least 1-3/4" thick.  Please ensure to 

check the cylinder tailpiece is oriented correctly. 

Open door and try to extend deadbolt.  If deadbolt extends easily with the door open then the strikes are 

not aligned with the deadbolt and/or locking points.  Adjust the strike to align with the deadbolt and/or 

locking points. Ensure the strike hole is deep enough for the deadbolt to engage.

7. 

  Press the lever snugly against the interior trim assembly and tighten the set 

screw with the provided Allen wrench.  While pushing on the internal lever, push 
the external lever into the external side of the door and tighten the set screw.  

Note: Set screw should be flush on the handle upon installation.  If not, 
please check orientation of the spindle shaft.  

VERTICAL 
TAILPIECE

Extend 
deadbolt

Extend 
deadbolt

Extend 
deadbolt

Extend 
deadbolt

CORRECT 
ORIENTATION

ATTACH
BOTTOM 
SCREW

86MPMEN913  Rev. A

2/2

Do not insert key 
during this step.

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