Rocstor®
Rocsecure® DE51
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Limited Warranty Period
The limited warranty period for the Arcticroc 4-Bay RAID is one (1) Year Parts and Labor. This Limited Warranty extends only to the
original purchaser or lessee of this Rocstor branded product and is not transferable to anyone who obtains ownership of the Rocstor
branded product from the original purchaser or lessee.
Types of Limited Warranty Service
Your Rocstor Limited Warranty consists of repair or replacement of defective parts, including hard drives identified by Rocstor
Support Organization as “pre-failure.”
Carry-in Limited Warranty Service Available Monday - Friday
Under the terms of carry-in service, you may be required to deliver your Rocstor product to the Rocstor Service Center or an
authorized service location for warranty repair. You must prepay any shipping charges, taxes or duties associated with
transportation of the product. In addition, you are responsible for insuring any product shipped or returned for service. You assume
risk of loss during shipping.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A
PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE
SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION. ROCSTORAGE IS NOT
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA OR REMOVABLE STORAGE MEDIA. ROCSTORAGE IS NOT
RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY
ROCSTORAGE WHEN THE PRODUCT WAS MANUFACTURED.
Rocstorage shall not be responsible or liable for backing up any data that is on a drive being returned for service. Expect that all
data on the drive will be destroyed and not retrievable when returned for warranty service.
Rocstor Replaceable Parts Program
Where available, the Rocstor Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty.
This will save considerable repair time. After you call the Rocstor Technical Support Center at
888.877.8777
a replaceable part can
be sent directly to you. Once the part arrives, call the Rocstor Technical Support Center. A technician will assist you over the phone
to ensure that the installation is quick and easy.
Service Upgrades
Rocstor offers extra coverage for your product. For information on service upgrades, visit www.rocstor.com.
Service upgrades purchased in one country are not transferable to another country.
Capacity Disclaimer
Actual accessible hard drive capacity will indicate up to 10% lower than stated under different Operating Systems and formatting.
The storage volume is measured in total bytes before formatting. References to round numbers of gigabytes or terabytes are an
approximation only. For example, a disk drive labeled as having 500GB (Gigabytes) has space for approximately 500,000,000 bytes
before formatting. After formatting, the drive capacity is reduced by about 5% to 10% depending on the operating system and
formatting used or “1GB = 1,000,000,000 bytes.
Options and Software
The Limited Warranty terms and conditions for Rocstor options are as indicated in the Limited Warranty applicable to Rocstor
options. ROCSTOR DOES NOT WARRANTY SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING
SYSTEM PREINSTALLED BY ROCSTOR. Rocstor‘s only obligations with respect to software distributed by Rocstor under the Rocstor
brand name are set forth in the applicable end-user license or program license agreement. Non-Rocstor hardware and software
products are provided “AS IS“ and without any Warranty. However, non-Rocstor manufacturers, suppliers or publishers may provide
their own warranties directly to you.
The data stored in Rocstor and Rocsecure storage product lines are not guaranteed by Rocstor (or the hard
disk manufacturer.) We are not responsible for any loss of data. Always back up data regularly
