To get the most out of your Smart Home Monitoring System and to create
customized rules, please login to the Web Control Centre at
*
Optional accessory purchase.
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Additional accessory purchase and feature subscription may be required.
SMART HOME MONITORING LIMITED EQUIPMENT WARRANTY
This limited warranty as fully described below is provided by Rogers Communications Partnership
(“Rogers”) to a customer (“you”) who subscribes to Home Monitoring services (the “Services”) for a
Service Agreement Term and purchases Equipment for use with the Services from Rogers or one of its
authorized retailers and/or who uses existing alarm service Equipment in your Premises to work with the
Services. This limited warranty is incorporated into the Rogers Terms of Service (the “Terms”) and your
Home Monitoring Service Agreement (the “Agreement”). Unless otherwise defined herein, capitalized
terms in this limited warranty have the meanings given to them in the Terms or the Agreement.
Limited Warranty
Subject to the limitations below, Rogers warrants to you that the Equipment described above shall be
free from material defects in workmanship and materials, under normal use, from the Activation Date
of that Equipment until the expiry of your Service Agreement Term, except that any carbon monoxide
and smoke sensor peripherals that form part of that Equipment and are eligible to be covered under
this limited warranty will only be covered by this limited warranty until the expiry date indicated on
such Equipment, but if there is no expiry date indicated, then for a period of five (5) years from the
date of manufacture for carbon monoxide peripherals and for a period of ten (10) years from the date
of manufacture for smoke sensor peripherals. This limited warranty is absolutely conditional upon the
Equipment having been properly installed, maintained and operated under conditions of normal use in
accordance with the manufacturer’s recommended installation and operation instructions. Equipment
that has become defective for any other reason, at Rogers’ sole discretion, is not covered by this limited
warranty. Rogers’ sole obligation under this warranty is, at Rogers’ option and expense, to repair the
affected Equipment or replace it with similarly functioning Equipment then made available by Rogers.
Rogers warrants any replaced or repaired Equipment through to the end of the original warranty period.
The replacement Equipment provided to you may be new or refurbished, to be determined by Rogers in
its sole discretion. Neither this limited warranty nor any of the rights hereunder are transferable by you.
For more information regarding this limited warranty, call Rogers Technical Support at 1-888-ROGERS1.
Warranty Service
Before returning the Equipment to Rogers for warranty service within the warranty period, you must call Rogers Technical
Support (1-888-ROGERS1) to attempt to diagnose and correct the malfunction or other defect over the telephone. If Rogers
is unable to do so, Rogers may dispatch a technician to your Premises. Should the technician determine that the problem is
not related to material defects in workmanship and materials or otherwise attributable to Rogers, Rogers may charge you
a fee, plus applicable taxes, for the dispatch of the technician.
Non-Warranty Service
If you require service to Equipment that is not covered by this warranty, you may call Rogers Technical Support
(1-888-ROGERS1). Before providing you with the available options, Rogers may attempt to diagnose and correct the
malfunction or other defect over the telephone. If Rogers is unable to do so, Rogers may dispatch a technician to your
Premises. Should the technician determine that the problem is not attributable to Rogers or covered by any applicable
manufacturer’s warranty, Rogers may charge you a fee, plus applicable taxes, for the dispatch of the technician.
Warranties Exclusive
To the maximum extent permitted by applicable law, the above warranty is exclusive and is in lieu of all other warranties,
obligations, liabilities, terms, or conditions provided by Rogers, whether written or oral, express or implied, either in fact or
by operation of law, statutory or otherwise, including warranties, terms, or conditions of merchantable quality and fitness for
a particular purpose. The Rogers Parties shall not be liable under this warranty if the alleged material defect or malfunction
of the Equipment was caused by your or any third person’s misuse, neglect, improper installation or testing, unauthorized
attempts to open, repair, or modify the Equipment, or any other cause beyond the range of the intended use, or by accident,
fire, lightning, power cuts, surges or outages, other hazards, or acts of God. This warranty does not cover loss or physical
damage to the Equipment. This warranty does not apply when the malfunction results from the use of the Equipment in
conjunction with accessories, other products, or ancillary or peripheral equipment and Rogers determines that there is no
fault with the Equipment itself.
Limitations of Liability
In addition to the limitations of liability set out at Section 29 of the Terms and under the heading “LIMITATIONS OF
LIABILITY” in the Agreement, to the maximum extent permitted by applicable law, the Rogers Parties limit their liability
hereunder to replacement or repair of the Equipment at Rogers’ sole option and discretion.
1
Terms and conditions apply. Allstate 25% discount offer will be applied (effective from the date proof of Rogers Smart Home Monitoring set up is provided to Allstate for a minimum of one (1) year, subject to earlier cancellation or
termination of your Allstate home insurance policy and/or your Rogers Smart Home Monitoring service or system) against your current Allstate home insurance policy premiums. Allstate condo, tenant, seasonal/rental property, motorcycle,
boat and/or auto-only policy holders are not eligible for this offer. Rates and discounts subject to change. Offer available only to existing and prospective Allstate home insurance policy holders within the Rogers Cable serviceable area
(where technology permits) in Ontario. Trademark owned by Allstate Insurance Company used under license by Allstate Insurance Company of Canada. ©2014 Allstate Insurance Company of Canada. ™Rogers & Mobius Design, Now
you’ll know. and Live Like Never Before are trademarks of or used under license from Rogers Communications Inc. or an affiliate.
®
BlackBerry, RIM, Research In Motion and related trademarks, names and logos are the property of
Research In Motion Limited and are registered and/or used in the U.S. and countries around the world, used under license from Research In Motion Limited. ™Android is a trademark of Google Inc. All other brands are owned by their
respective owners. ©2014 Rogers Communications.
To get the most out of your Smart Home Monitoring System and to create
customized rules, please login to the Web Control Centre at
