Troubleshooting
R&S
®
OSP
303
User Manual 1178.7100.02 ─ 05
10.1
Collecting Information for Technical Support
If you encounter problems that you cannot solve yourself, after having checked the
hints above, contact your Rohde
&
Schwarz support center, see
support center staff is trained to assist you in solving problems.
The support center finds solutions more quickly and efficiently, if you provide them with
information on your hardware and software and an error description:
●
Type and serial number of a defective R&S
OSP switch unit or R&S
OSP module
●
Firmware version
●
Detailed description of the error conditions and its effects
●
Optionally a description of your system or application
●
Rohde
&
Schwarz order number (6 digits), if you can refer to a warranty contract
Note that you can copy text directly from the "
" dialogs
.
Collect the error information and attach it to an email in which you describe the prob-
lem. Send the email to the customer support address for your region.
If you need to transport or ship the product, see
10.2
Contacting Customer Support
Technical support – where and when you need it
For quick, expert help with any Rohde
&
Schwarz product, contact our customer sup-
port center. A team of highly qualified engineers provides support and works with you
to find a solution to your query on any aspect of the operation, programming or applica-
tions of Rohde
&
Schwarz products.
Contact information
Contact our customer support center at
, or follow this
QR code:
Figure 10-1: QR code to the Rohde
&
Schwarz support page
Contacting Customer Support