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17
Troubleshooting / FAQ
The motor does not respond to the handheld
transmitter
Possible cause 1:
• Handheld transmitter not programmed.
Solution 1:
• See page 9 "Programming the first handheld
transmitter".
Possible cause 2:
• Battery of the handheld transmitter empty or too low.
Solution 2:
• Check the battery of the handheld transmitter and
replace it if necessary.
The motor moves in the wrong direction at the push
of a button.
Possible Cause:
• Hand-held transmitter / direction of rotation
incorrectly programmed.
Solution:
• Check the direction of rotation of the motor and
reprogram the handheld transmitter.
• See page 9 "Programming the first handheld
transmitter".
The motor does not respond to the sun-wind sensor
Possible cause 1:
• Sensor not programmed.
Solution 1:
• See page 14 "Programming the sensor".
Possible cause 2:
• Sun" function is deactivated.
Solution 1:
• See page 14 "Activating the Sun function".
The motor does not start.
Possible Cause:
• The mains voltage is missing.
Solution:
• Use a voltmeter to check whether the supply voltage
(230 V) is present and check the wiring. Pay particular
attention to the information on impermissible types of
connection.
• Check installation.
The engine stops and hums when starting up.
Possible Cause:
• Obstruction on the curtain (dirt / icing etc.).
Solution:
• Remove obstacle.
Clear the hangings in the downward direction.
The motor does not raise or lower the curtain, starts too
slowly or with loud noises.
Possible cause 1:
• The connections are not correct.
Solution 1:
• Check connections.
Possible cause 2:
• Incorrect installation or overload.
Solution 2:
• Check installation and tensile load.
The hanging stops during lifting or lowering.
Possible cause 1:
• Set end point is reached.
Solution 1:
• Set end points again according to instructions.
Possible cause 2:
• Operating time has been exceeded (4 minutes).
Solution 2:
• Allow engine to cool for approx. 20 minutes.
Possible cause 3:
• "Test run" of the motor without load (motor in uninstalled
state). Motors convert unneeded power into heat!
Solution 3:
• Allow the motor to cool down for approx. 20 minutes and
only switch on when assembled.
The motor stops between the end points in normal
operation.
Possible Cause:
• Thermal protection has addressed.
Solution:
• Allow engine to cool for approx. 20 minutes.
Troubleshooting / FAQ