Warranty Against Defect
Electrical Agencies Pty Ltd (“us”, “we” “wholesaler”or “our”) guarantees this product for a full
replacement for:
Home user domestic use;
•
Electrical & cordless/portable
– 24 months from date of purchase
•
Petrol driven products
– 12 months from date of purchase
•
Benchtop machinery
– 12months from date of purchase
Trade and commercial use:
•
6 months on all ROK products.
This guarantee covers material and workmanship defects only.
In order for the guarantee to be acted on, the consumer must use the products strictly in accordance
with their operating manual and for the purpose for which they are intended to be used. This
guarantee does not apply to defects arising from abuse, alteration, unauthorised or unreasonable use,
nor does it cover general deterioration due to usage.
The product will be replaced if a defect is found in the product during the guarantee period, subject to
verification of the defect and the date, proof of purchase and purchase price. Furthermore, in order
for the guarantee to be claimed, the defective goods must be returned to the point of purchase
promptly from the point in time that the consumer becomes aware of the defect in the goods and in
any case within 7 business days.
The procedure for the consumer to claim the guarantee is that the product must be returned to the
point of purchase within 7 business days of the consumer becoming aware of the defect in the
product and subject to the point of purchase being satisfied that it is a genuine claim for material and
workmanship defects and within the time limits prescribed above, then the retailer will contact the
wholesaler for review and determination. The wholesaler reserves the right to reject the guarantee
claim if the goods have not been used in accordance with their intended purpose or in accordance
with the manual. Repair facilities are not available. Spare parts may be available for some products.
The benefits of this guarantee are additional to any other rights and remedies you may have under
law.
Once we have received the product and you have complied with the guarantee requirements, our
costs associated with the guarantee claim will be borne by us.
No responsibility will be taken for products lost, damaged or mislaid whilst in transit.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and for compensations for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These terms and conditions supersede and exclude all former and other representations and
arrangements relating to any guarantees on this product. This includes any representations not made
by us relating to the performance of the product or the result that should to be expected from using
the product.
Address for the return of products: The Point of Purchase
Importer and organisation providing warranty:
Electrical Agencies Pty Ltd (trading as Electaserv Trading)
PO Box 842, Morningside QLD 4170.
Telephone: 07 3906 2920
Email: sales@electaserv.com.au
