Roku 2500R, User Manual

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The collection, use and disclosure of the Service Provider Information is subject to the privacy policies of the Service Provider. The 
Service Provider’s privacy policy is independent of Roku’s privacy policy. Before selecting a Service Provider, you should review 
the Service Provider’s privacy policy by visiting its website.

Advertising and Promotional Messages

Roku and its Service Providers reserve the rights to deliver and display advertising and promotional messages to you through the 
Roku Product and to include such advertising and promotional messages in or with any user interface, notices or content that is 
displayed using the Roku Product.

Thirty-Day Money Back Guarantee

If you are the original purchaser and you are not completely satisfied with the Roku Product, Roku offers a 30-day money back 
guarantee for the Roku Product. You may return the Roku Product for a refund of your purchase price and any sales taxes charged, 
but excluding any shipping and handling charges, within thirty (30) days from the date of purchase. For returns made within the 
30-day period, credit will be issued subject to receipt and inspection of the returned Roku Product. However, if you fail to return 
the Roku Product within such 30-day period, you are not eligible for this offer and no credits will be issued. Please see Return and 
Warranty Service Process below for return instructions.

Limited Warranty

Subject to the provisions herein, Roku warrants the Roku Product against defects in materials and workmanship under normal 
use for a period of one (1) year from the date of purchase (“Warranty Period”). If Roku determines that the Roku Product is 
defective, Roku will either repair the unit or replace the unit with either a new or rebuilt Roku Product, at its option, at no charge 
to you. If the Warranty Period has expired or is otherwise not applicable (see Scope and Limitation on Warranty below), you are 
responsible for the payment of all labor charges, parts, and materials, or you may purchase a replacement Roku Product at your 
own expense. THE FOREGOING SETS FORTH ROKU’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY IN THE EVENT OF ANY 
BREACH OF THIS LIMITED WARRANTY.

Return and Warranty Service Process

To return or obtain warranty service for a Roku Product, you must first obtain a Return Merchandise Authorization (RMA) number 
from a Technical Support Representative (TSR) at Roku. A TSR may be reached by emailing help@roku.com or calling our toll-free 
number for customer care (1-888-600-7658 from the US). RMA numbers expire: (1) thirty days from your date of purchase in the 
case of a return under Roku’s Thirty-Day Money Back Guarantee (described above) or (2) thirty days from issuance of the RMA 
number in the case of a return under Roku’s Limited Warranty (described above). We may attempt to troubleshoot a warranty-
related problem prior to issuing an RMA number. Please be prepared to provide additional information upon request. Once an 
RMA number is obtained, you must ship your Roku Product, freight prepaid, together with proof of purchase and all accessories, 
in either the original packaging or packaging affording an equal degree of protection, to the Roku authorized distribution facility 
identified by the TSR. Failure to return any of the accessories could result in a delay and/or result in an invoice to you or credit to 
Roku for the missing accessories.

Important: 

When emailing for an RMA number, please provide the following information with your request: (a) model number, 

(b) serial number, (c) problem description, (d) software version (located in the System Configuration menu), (e) date of purchase, 
(f ) place of purchase (dealer or online place of purchase), (g) return shipping address (P.O. boxes are not accepted), and (h) date 
of purchase.