Roper W10420470C, Use And Care Manual

13

TROUBLESHOOTING

If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)

Washer not draining/ 

spinning, loads are  

still wet or spin light 

remains on (indicating 

that the washer was  

unable to pump  

out water within  

10 minutes)

Small items may have been caught 

in pump or between basket and tub, 

which can slow draining. 

Empty pockets and use garment bags for small items.

Use a cycle with a low  

spin speed.

Cycles with lower spin speeds remove less water than cycles 

with high spin speeds. Use the recommended cycle/speed spin 

for your garment. To remove extra water in the load, select Drain/

Spin. Load may need to be rearranged to allow even distribution 

of the load in the basket.

The washer may be tightly  

packed or unbalanced.

Tightly packed or unbalanced loads may not allow the washer to 

spin correctly, leaving the load wetter than normal. Evenly arrange 

the wet load for balanced spinning. Select the Drain/Spin cycle to 

remove excess water. See “Using Your Washer”  

for loading recommendations.

Check plumbing for correct  

drain hose installation. Drain hose 

extends into standpipe farther than  

4.5" (114 mm).

Check drain hose for proper installation. Use drain hose form 

and securely attach to drainpipe or tub. Do not tape over drain 

opening. Lower drain hose if the end is higher than 96" (2.4 m) 

above the floor. Remove any clogs from drain hose.

Too much detergent causing suds to 

slow or stop draining and spinning.

Always measure and follow detergent directions for your load.  

To remove extra suds, select Rinse/Spin. Do not add detergent.

Dry spots on load after 

cycle

High speed spins extract more 

moisture than traditional top-load 

washers. 

The high spin speeds combined with air flow during the final spin 

can cause items near the top of the load to develop dry spots 

during the final spin. This is normal.

Incorrect or wrong  

wash or rinse  

temperatures

Check for proper water supply.

Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and  

have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.

Energy saving controlled  

wash temperatures.

This washer uses cooler wash and rinse water temperatures than 

your previous washer. This includes cooler hot and warm washes.

Load not rinsed

Check for proper water supply.

Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet 

valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.

Using too much detergent.

The suds from too much detergent can keep washer from 

operating correctly. Always measure detergent and follow 

detergent directions based on load size and soil level.

Washer not loaded  

as recommended.

The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall. 

Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.

Using too low a Load Size selection.

Choose a Load Size that matches the load being washed.

Sand, pet hair, lint, etc. 

on load after washing

Heavy sand, pet hair, lint, and 

detergent or bleach residues may 

require additional rinsing.

Select the Rinse/Spin cycle. Do not add detergent.

Load is tangling

Washer not loaded  

as recommended.

See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed; items 

will be wetter than those using a higher speed spin. See the 

“Cycle Guide” to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the 

recommended cycle for the type of garments being washed.

To possibly avoid a service call, first try the suggestions listed here or refer to the “Assistance or Service” page.