Rose electronics UltraMatrix Remote 2, Installation And Operation Manual

Page 1: ...UltraMatrix Remote 2 DIGITAL KVM IP MATRIX SWITCH 10707 Stancliff Road Houston Texas 77099 Phone 281 933 7673 www rose com INSTALLATION AND OPERATIONS MANUAL ...

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Page 3: ... LIMITED IN DURATION TO A PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THIS PERIOD SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE YOUR SOLE REMEDY SHALL BE REPLACEMENT OR REPAIR AS PROVIDED ABOVE IN NO...

Page 4: ...sists of configuring the unit to be compatible with your existing network connecting the unit to a local KVM station and to your network Once connected you have full control of the selected computer provided your security profile permits it ...

Page 5: ...ration Menu 13 Network Configuration 14 Secure Keys Generation 15 Remote Configuration 16 User Accounts 17 Unit Configuration 18 Time and Date Configuration 20 Network configuration 21 Hosts Configuration 22 Logging and Status 23 LDAP Configuration 23 KVM Switch Module Configuration 24 Configure System menu 25 Keyboard settings selections 26 Appearance settings selections 26 Configure Computer men...

Page 6: ...uration 23 Figure 20 KVM Switch OSD Main Menu 24 Figure 21 Configure System Menu 25 Figure 22 Configure Computer Menu 27 Figure 23 Configure KVM Menu 28 Figure 24 Configure Profile Menu 29 Figure 25 Configure Group Menu 30 Figure 26 Configure Language menu 31 Figure 27 Status display 31 Figure 28 Save menu 32 Figure 29 VNC Window Toolbar 34 Table Page Table 1 Remote Configuration Menu 17 Table 2 K...

Page 7: ...the system There are additional configuration parameters that can be used to personalize the look of the menus and dialog boxes A help line is provided for each menu selection giving a brief explanation of the selected menu item Rose Electronics UltraMatrix Remote 2 is designed to meet your switching needs whatever your system demands are one user and one computer or hundreds All models offer stan...

Page 8: ...re Control and Private provide flexibility in configuring the UltraMatrix Remote 2 to conform to your security requirements Profiles can be defined and assigned to each user that defines which connected devices they have access to and the connect mode Flexibility Modular design makes for easy installation maintenance and expandability Plug in expansion boards make the UltraMatrix Remote 2 easy to ...

Page 9: ...rs Package Contents The shipping package content consists of the following The UltraMatrix Remote 2 unit Rackmount Kit Power cord North American shipments only RJ12 serial cable RJ to DB9 adapter Installation and operations manual DataSheet and QuickStart guide on CD Serial CPU KVM and expansion cables are usually shipped separately If the package contents are not correct contact Rose Electronics ...

Page 10: ...can modify it The installation and configuration section explains all the features and functions of the UltraMatrix Remote 2 and how to customize it to fit your business needs The UltraMatrix Remote 2 is designed with the highest regard for security Remote access requires a user ID and password All transmissions to and from a remote workstation and UltraMatrix Remote 2 uses the versatile and very ...

Page 11: ...E2 2R2X8U 2 Network 1or 2 RJ45F Connector Type Power IEC320 Expansion DB15F CPU 16 DB25F KVM 2 or 4 DB25F RS232 2 or 4 RJ12F RP2 1R2X16U 2 RE2 1R2X16U 2 RP2 2R2X16U 2 RE2 2R2X16U 2 RP4 1R4X16U 2 RE4 1R4X16U 2 RP4 2R4X16U 2 RE4 2R4X16U 2 RP4 4R4X16U 2 RE4 4R4X16U 2 Note Model part numbers RPx xxxxx 2 are PC Unix models REx xxxxx 2 are Multi platform models Network 1 2 or 4 RJ45F Figure 1 UltraMatri...

Page 12: ... 2 1 A valid IP address to assign to each IP Input module if not using DHCP feature 2 VGA monitor 3 PS 2 keyboard 4 PS 2 mouse 5 RJ45 network cable 6 KVM Adapter cable DB25M to PS 2F PS 2F HD15F 7 CPU Adapter cable s DB25M to PS 2M PS 2M HD15M Connecting the KVM station Connect the KVM stations PS 2 keyboard video monitor and PS 2 mouse cables to the corresponding connectors on the KVM adapter cab...

Page 13: ... the corresponding ports on the computer keyboard monitor and mouse Refer to Figure 3 Figure 3 Single Unit Installation Computers Connecting to the network Network cables should NOT be connected until the unit has been configured with the assigned IP addresses The default IP address may conflict with existing equipment on your network When the IP addresses have been assigned connect a network cabl...

Page 14: ...types Each computer can be assigned a unique computer name Names like staff marketing and finance that make it easy to identify and connect to The default computer names are Computer x x 1 1 000 The KVM stations can also be assigned a unique KVM name The default KVM names are KVM x x 1 4 Access to the system set up and configuration can be limited by assigning a configuration password Access to th...

Page 15: ... in step 3 and perform steps 4 6 for that computer and for the remaining computers Bus Ring Configuration If your system demands are greater than a single model can provide you can expand the UltraMatrix Remote 2 to other UltraMatrix E series models The expansion units should have the same number of CPU ports as the main UltraMatrix Remote 2 unit has If the main unit has 8 CPU ports the expansion ...

Page 16: ...ules Part Number IP Input Modules RP2 1R2X8U 2 1 RE2 1R2X8U 2 1 RP2 2R2X8U 2 2 RE2 2R2X8U 2 2 RP2 1R2X16U 2 1 RE2 1R2X16U 2 1 RP2 2R2X16U 2 2 RE2 2R2X16U 2 2 RP4 1R4X16U 2 1 RE4 1R4X16U 2 1 RP4 2R4X16U 2 2 RE4 2R4X16U 2 2 RP4 4R4X16U 2 4 RE4 4R4X16U 2 4 Configure IP input module 1 from the KVM station connected to the KVM port 1 DB25F connector When module 1 is configured connect to IP input modul...

Page 17: ...d 4 Select Back to return to the Control menu Select this tab to reset a mouse that has ceased to function correctly The UltraMatrix Remote 2 provides a feature to reinstate PS 2 mouse communications There are two main types of data formats used by current PC mice PS 2 format and the more recent IntelliMouse format introduced by Microsoft These use slightly different data arrangements and it is im...

Page 18: ... set within the remote configuration Return to host Quits the menu and returns to the host screen Local Configuration Select Configuration from the Control menu to access to the Unit and Network configuration menus The Unit can also be reset to the initial factory default settings Figure 9 Local Configuration menu From the configuration page the Unit and Network information is entered Click on the...

Page 19: ...her key presses to access the on screen menus The options are Ctrl Alt default Ctrl Shift Alt Shift Alt Gr Left Right Alt Left Ctrl Alt or Right Ctrl Alt Screensaver Use the left and right arrow keys to select an appropriate period of inactivity on the local keyboard or mouse before a screensaver is displayed and the user is logged out This setting applies to local users only and once the screensa...

Page 20: ... while the remainder is effectively the unique electronic serial number of your particular unit Use DHCP IP address Net Mask Gateway VNC port HTTP Port 1 You need to either set the DHCP option to Yes or manually enter a valid IP address Net mask and Gateway If you set the option to use DHCP remote users must be informed of the IP address assigned so they can remotely access the unit 2 Change the I...

Page 21: ...iodically a new star character will be added to the bar as the random data are accepted as part of the new encryption key When the bar is full the final encryption keys for your UltraMatrix Remote 2 will be created this process takes roughly 30 to 40 seconds Once the secure key has been calculated the UltraMatrix Remote 2 will restart and present a standard logon screen as shown below Figure 13 Lo...

Page 22: ...r can be downloaded directly from the unit and installed on the remote computer See Appendix F The Java VNC Viewer option installs a small temporary Java applet on the connecting computer to establish communication and access The three options to select from are 1 Connect using built in Java VNC Viewer 2 Download Windows VNC Viewer from unit 3 Download latest VNC Version from realvnc com Click on ...

Page 23: ...network configuration procedure Host Configuration Allows configuration of various details for each host system connected to UltraMatrix Remote 2 128 entries max Add host names Users and Hotkey Logging and Status Provides various details about the UltraMatrix Remote 2 activity LDAP Configuration Set up menu for using LDAP Return to Host Exit the configuration menu system and return to the host com...

Page 24: ...r is automatically logged on When not is use the user should logoff Unit Configuration The Unit Configuration option tab will display the following menu Similar to the initial local unit configuration procedure Hardware Version Indicates the version of the electronic circuitry within the UltraMatrix Remote 2 unit Firmware Version Indicates the version of the hardwired software within the UltraMatr...

Page 25: ...r has its Let server choose setting then an un encrypted link will be set up y Prefer on This setting generally enforces encryption unless an earlier viewer version is unable to support it in which case the link will be un encrypted If a viewer has its Let server choose setting then the link will be encrypted The one to choose depends on the specific details of your installation The Configure Cons...

Page 26: ... mouse pointers to drift apart If this effect is encountered increase the mouse rate to around 30ms data are then sent at a slower rate of 33 times per second Single Mouse Mode Mouse Switch This option allows you to select the mouse button combination that can be used to exit from single mouse mode when active Options are Disabled Middle Right Button Middle Left Button Use Quick Mouse Calibration ...

Page 27: ... locally connected devices and ones that are reachable elsewhere such as on the wider Internet This process helps to reduce overall traffic on the network and hence speed up connections in general IP Gateway This is the address of the device that links the local network the UltraMatrix Remote 2 is connected to another network such as the wider Internet Usually the actual gateway is a network switc...

Page 28: ...ick highlight one of the host entries to bring up the host configuration dialog box Select each item 1 128 as needed and enter the Name Users and Hotkey KVM port keyboard sequence Click Save after each item has been entered Name Enter the name that will be displayed in the viewer window when you click the Host button Users Select the users that will be permitted to connect to this host Either ente...

Page 29: ...aste the log You can copy the information listed within the log and paste it into another application While viewing the log screen press Ctrl and C to copy the data into the clipboard Start a text application i e Word WordPad Notepad press Ctrl and V or right mouse click and Paste LDAP Configuration The LDAP configuration should be performed by the administrator and or the network administrator In...

Page 30: ...s and release the left Ctrl key then within 2 seconds press the F12 key The press and release of the left Ctrl key notifies the KVM Switch module that the next command issued within 2 seconds is a command for the KVM Switch not a connected computer The F12 key will invoke the KVM switch modules OSD main menu shown below Figure 20 KVM Switch OSD Main Menu The Main configuration menu is the starting...

Page 31: ...guration menus Starting computer number Default 1 The Starting computer number defines to the system the first CPU port number for a particular UltraMatrix Remote 2 that is configured in an expanded topology Switch 1 s starting computer number is always 1 Switch 2 s number is the total RS232 ports on Unit 1 times 4 1 Switch 3 s number is the total RS232 ports on Unit 1 and Unit 2 times 4 1 and so ...

Page 32: ...he menu color schemes choices are Night Sky cyan magenta white and blue Tuxedo black red and white Aquarium yellow magenta blue cyan and white Forest green black cyan and blue Screen saver Default Weaving The screen saver automatically activates when there is no keyboard or mouse activity for an adjustable period To change the screen saver type select it from the menu and press Enter A selection b...

Page 33: ...ut time Some monitors will not display the connection status box if the fadeout time is less than the time it takes the monitor to sync to a new video signal To change the fadeout time select it from the menu and press Enter Enter a valid new time in seconds and press Enter Configure Computer menu The Configure computer menu allows you to assign unique names to each computer and change the keyboar...

Page 34: ...rial 50 N 8 1 Available on multi platform models only Configure KVM The configure KVM menu allows you to assign a name to each KVM station set the display resolution if no external video is detected select which computer to connect to on start up and assign or limit user permissions Using the left or right arrow keys select KVM name and press enter An input box will display to enter a new KVM name...

Page 35: ...ss Enter A selection box will display Select the mode needed and press Enter The modes are View Profiles set to the view mode allow users to switch to any computer but have no keyboard or mouse control only view privileges Share Profiles set to the share mode allow users to take keyboard and mouse control of a computer on a first come first serve basis Control of the computer is based on the time ...

Page 36: ... a profile that contains a specific group name can only access the computers within that group It they try to access a computer that is not within the assigned group the error Not in access group will display in the connect box Figure 25 Configure Group Menu The left computer column displays the computer names To change a group name select the group by pressing the left or right arrow key and pres...

Page 37: ...l the menus and displayed information to that selected language The language options are English Francais Deutsch Espanol Italiano Portugues Figure 26 Configure Language menu Configure status menu The system status display is a very powerful and useful tool when monitoring expanding troubleshooting or reconfiguring a system The status screen displays reported information from all CPU cards in the ...

Page 38: ...ys the users name that is currently accessing the system Status Displays the most recent connect or disconnect status for the KVM station on this CPU card Save menu When changes are made to any configuration they must be saved in flash memory to insure that the changes will be active after a power cycle It is recommended that all users be logged off from all systems prior to saving any configurati...

Page 39: ...iewer will install a temporary Java applet on the connecting computer and display the VNC Viewer Connection Details window Verify that the IP address shown in the Server field is correct and select the type of Encryption needed for this session The choices are Viewer encryption settings The web browser viewers and VNC viewers of level 4 0b5S or higher offer four encryption settings y Always on Thi...

Page 40: ...ocedure to unlock the IP address VNC Viewer Toolbar Figure 29 shows the VNC Viewer toolbar and an explanation of each toolbar tab The VNC viewer uses a two mouse cursor technique to identify if you are working on the VNC Viewer or the remote PC s desktop The local cursor is the dot and the arrow cursor is the host computers desktop When you move the cursor the arrow cursor will follow the dot curs...

Page 41: ... correctly to your mouse movements even after using the Re sync and calibration mouse option The mouse control dialog allows you to control the remote mouse cursor manually using a selection of buttons that you click with your local mouse Additional options also allow you to restore the settings of a mouse that has failed to operate correctly Keyboard Control This option displays a keyboard contro...

Page 42: ... be useful to manually adjust the Threshold setting in order to achieve a setting that best suits your particular requirements 1 Use the Calibrate All function to ensure that all other settings are optimized 2 Click the Threshold left arrow button to decrement the setting by one and observe the Display Activity indicator 3 Repeat step 2 until the Display Activity indicator suddenly rises to a much...

Page 43: ... best to use the Command Keyboard function for these types of commands Share Tab The shared feature allows you to either share the connection with up to 4 simultaneous users or select the private mode which inhibits other users from accessing the UltraMatrix Remote 2 In the shared mode connected users all see and control the same computer simultaneously Keyboard and mouse activity is on a first co...

Page 44: ...lable on the multi platform models The serial feature allows you to connect a KVM station to a serial device such as the serial port on a UNIX or Sun computer a router or hub or any compatible serial device The serial device is connected to the DB25F CPU port on the UltraMatrix Remote with a serial cable See Appendix B for serial cable part numbers Any CPU port can be configured to be a serial por...

Page 45: ...VM station in a standard TTY mode which will automatically scroll incoming data The example below shows a typical screen from a UNIX computer The data is shown in a standard 24 x 80 area with two status lines The first line shows the current KVM station name user name connect mode and computer name The second line shows the command functions available The page up and page down keys allow you to sc...

Page 46: ...ed of the new IP address If you still have problems with a Blacklisted IP address please contact Rose Electronics technical support The remote cursor is not correctly responding to my mouse movements y Recalibrate the mouse When doing so ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows When logging on u...

Page 47: ...ng mouse or issue reset command y PS 2 mouse was not connected when UltraMatrix Remote 2 powered up or disconnected and reconnected Issue the reset command or reconfigure the mouse PS 2 mouse gets out of sync y Cabling was disturbed during mouse movement Issue the null command once or twice to re sync the mouse Update mouse driver Try using ctrl O command to recover if O S is NT y Sun keyboard nee...

Page 48: ...ntainer or equivalent insured and shipped to Rose Electronics Attn RA__________ 10707 Stancliff Road Houston Texas 77099 USA Technical Support If you are experiencing problems or need assistance in setting up configuring or operating your switch consult the appropriate sections of this manual If however you require additional information or assistance please contact the Rose Electronics Technical ...

Page 49: ...Unit Always unplug this Unit from its electrical outlet before cleaning Unplug this Unit from the electrical outlet and refer servicing to a qualified service center if any of the following conditions occur The power cord or connection cables is damaged or frayed The Unit has been exposed to any liquids The Unit does not operate normally when all operating instructions have been followed The Unit ...

Page 50: ...16 7 42 4cm 15 2 38 6cm 3 50 9 0cm Weight 8 port 9 3 lbs 4 2 kg 16 port 14 0 lbs 6 4 kg Connectors Power CPU ports KVM ports RS232 Network IEC320 DB25F DB25F RJ45F RJ1F Video Bandwidth 150 MHz Controls All controls are performed using an On screen menu system Indicators Chassis Electro galvanized steel black powder coated Environmental 0 45 C 32 113 F Humidity 5 to 80 non condensing ...

Page 51: ...2 Multi Platform 1 IP 4 x 16 RE4 2R4X16U 2 Multi Platform 2 IP 4 x 16 RE4 4R4X16U 2 Multi Platform 4 IP 4 x 16 CAB CX0606Cnnn DB25 to HD15 PS2 PS2 Unit to Computers CAB CX0606Mnnn DB25 to HD15 PS2 PS2 Unit to KVM Station CAB CXV800Cnnn Coax Sun Video kbd mouse HD15 MD8 CAB SCX0800Cnnn Coax Sun Video kbd mouse 13W3 MD8 CAB CXUMXnnn Expansion cable Molded version CAB UMXnnn Expansion cable CAB USDTD...

Page 52: ...all branch circuit load ratings before connecting equipment to this source Overloaded circuits are potential fire hazards and can cause equipment failures or poor performance Rack mount illustration Appendix D Firmware Upgrade When updates and enhancements are made to the UltraMatrix Remote 2 features new firmware updates are made available from Rose Electronics web site at www rose com To check t...

Page 53: ...f addresses In order to use this function correctly you need to calculate the mask so that it accurately encompasses the required addresses Single locations Some of the simplest addresses to allow or deny are single locations In this case you enter the required IP address into the Network Address field and simply enter the Mask as 255 255 255 255 255 used throughout the mask means that every bit o...

Page 54: ...u require For instance to accurately encompass the range in the earlier example 192 168 142 67 to 192 168 142 93 You would need to define the following six address mask combinations in the IP access control section Network address entry Mask entry 192 168 142 67 255 255 255 255 defines 1 address 67 192 168 142 68 255 255 255 252 defines 4 addresses 68 to 71 192 168 142 72 255 255 255 248 defines 8...

Page 55: ...eed for the UltraMatrix Remote 2 to spend time highly compressing the data Raw This is a primitive uncompressed method that is mainly used for technical support issues You are recommended not to use this method Color level This section allows you to select the most appropriate color level for the speed of the connection to the UltraMatrix Remote 2 unit Where the connection speed is slow or inconsi...

Page 56: ...een image to suit the size of the viewer window Custom Size Adjusts the server screen image according to the Width and Height settings in the adjacent fields A drop box to the right of the fields allows you to define the image size by percentage or by pixels as required Preserve Aspect Ratio When ticked maintains a consistent ratio between the horizontal and vertical dimensions of the screen image...

Page 57: ...en ticked the viewer will offer to restore a lost connection with the server Try Single Sign On if server allows it This option does not apply to UltraMatrix Remote 2 unit Enable file transfer This feature does not apply to the UltraMatrix Remote 2 unit installations Identities This feature helps your VNC viewer to confirm that a revisited UltraMatrix Remote 2 unit is genuine and not another devic...

Page 58: ...tems Restore Move Size Minimize Maximize and Close control the VNC window as per any other application Full screen Expands the VNC viewer window to fill the whole screen with no visible window edges or toolbar Press F8 to redisplay this menu Single mouse mode P Used for fast network connections where a second predictor cursor is not required Ctrl Alt Send F8 Send Ctrl Alt Del Sends the selected ke...

Page 59: ...y compressing the data Raw This is a primitive uncompressed method that is mainly used for technical support issues You are recommended not to use this method Color level The color level is fixed at Medium 256 colors for almost all browsers Inputs View only ignore mouse keyboard When ticked the viewer will not send keyboard or mouse information to the UltraMatrix Remote 2 unit or host system Accep...

Page 60: ...achieved Support for VESA GTF Generalized Timing Formula is available and can be enabled via the Advanced Unit Configuration screen The half width video modes capture every other pixel These are not generally recommended for normal use but may be used for emergency access to high resolution high frequency system screens Half width screens can be expanded to normal width using the scaling features ...

Page 61: ...and which have special meanings as explained below Codes with special meanings means press down the key that follows means release the key that follows means press down and release the key that follows means wait 250ms note if a number immediately follows the asterisk then the delay will equal the number in milliseconds Note Hotkey sequences are not case sensitive Creating macro sequences Hot key ...

Page 62: ...C4 N4 C4 N4 C4 N3 C4 C4 C4 C4 C3 C3 C3 800x600 non interlaced N4 C4 N4 C4 N3 C4 N3 C4 C4 C4 C4 C3 C3 C3 1024x768 interlaced N4 C4 N3 C4 N3 C4 N3 C4 C4 C4 C3 C3 C3 C3 1024x768 non interlaced N4 C4 N3 C4 N3 C4 N3 C4 C4 C3 C3 C3 C3 1280x1024 interlaced N3 C4 C4 C3 C3 C3 C3 1280x1024 non interlaced N3 C4 C4 C3 C3 Legend N Normal cabling C Coax cabling 4 Perfect or near perfect video Unable to easily d...

Page 63: ...the following prior to installation 1 Which Unit will be 1 2 and so on 2 Which computer will be 1 2 and so on 3 Which computers do not use a PC2 keyboard or a PS 2 mouse 4 Which Unit and CPU port each computer will be connected to 5 Which KVM station will be 1 2 and so on 6 The Starting computer number for each Unit 7 The number of computers or Maximum computers that the UltraMatrix Remote 2 will ...

Page 64: ...Units in the system When the Starting computer number has been entered for all Units proceed to step 3 3 Connect the KVM station to Unit 1 s KVM 1 connector and apply power to the monitor and Unit 1 4 Enter the Maximum computers number a Display the main menu left control Ctrl key then the F12 key b Select System and press Enter c Select Maximum computers and press Enter An input box will display ...

Page 65: ...ions video monitors and all Units have power applied and a KVM station on Unit 1 15 Switch the KVM station to CPU port x starting with x 1 by pressing and releasing the left control Ctrl key and within 2 seconds type in 1 or the CPU port being configured and press Enter A connection dialog box will display 16 If the computer being connected does not use a PC2 type keyboard or a PS 2 mouse defaults...

Page 66: ...g up a BUS configuration When doing this keep in mind that the OUT expansion card connector on the first Unit will be connected with an expansion cable to the IN expansion card connector on the last Unit to complete the Ring Jumper JP1 must be removed from the lower expansion cards on two Units in the system to properly maintain cable termination To identify which Units must have jumper JP1 remove...

Page 67: ...2 type keyboard or PS 2 mouse defaults Pre configure the CPU port before connecting the computer If the computer uses a PC2 type keyboard and PS 2 mouse connect it to the corresponding CPU port No pre configuration is needed 8 Boot the computer if power is not applied You should see the boot up sequence on the KVM monitor If the computer was connected to a pre configured CPU port with power applie...

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Page 70: ...10707 Stancliff Road Phone 281 933 7673 Houston Texas 77099 WWW ROSE COM ...