Rose electronics Ultraview Remote 2, Installation And Operation Manual

Page 1: ...ULTRAVIEW REMOTE 2 KVM Access Over IP 10707 Stancliff Road Phone 281 933 7673 Houston Texas 77099 Internet WWW ROSE COM INSTALLATION AND OPERATIONS MANUAL ...

Page 2: ...PLIED WARRANTIES FOR THIS PRODUCT INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO A PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THIS PERIOD SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IF THIS PRODUCT I...

Page 3: ...de 12 Host 12 Return to host 12 Connecting Remotely 13 Remote Configuration 13 User Accounts 14 Unit Configuration 15 Time and Date Configuration 17 Network configuration 18 Host Configuration 19 Logging and Status 20 KVM Switch Module Configuration 21 Configure System 22 Expansion 22 Scan settings 23 Configure computers 24 Configure overlay 25 Miscellaneous 25 Computer select window 26 Security 2...

Page 4: ...tem menu 22 Figure 14 Configure computers 24 Figure 15 Configure overlay 25 Figure 16 Configure security 29 Figure 17 VNC Viewer Toolbar 31 Figure 18 Host Configuration window 33 Figure 19 Computer Select Window 34 Tables Page Table 1 Typematic rate 23 Appendices Page Appendix A Specifications 40 Appendix B Parts and cables 40 Appendix C RackMount 41 Appendix D Firmware upgrade 41 Appendix E IP Ac...

Page 5: ...mputers using our UltraView KVM switch as expansion units Remote users have the ability of connecting to any computer over IP This allows you to use control and monitor the remote computers directly from the unit from your network workstation or from any from anywhere in the world using the internet and a web browser The UltraView Remote 2 consists of an IP input module and a KVM switch module Eac...

Page 6: ...S 128 bit encryption technology Up to 16 remote user accounts can be set up each with separate access permission levels Scan function sequences through the connected computers at rates of 1 to 999 seconds Four different screen savers are available Rack mount kits available for 19 23 or 24 racks Flash memory technology with free firmware upgrades which provide new features and support for the lates...

Page 7: ...ned for data center applications classroom environments and many other access and switching applications Product Registration Take advantage of the following when you register your Rose Electronics products online at http www rose com htm online registrationform htm Rose Standard Warranty Plus Free Lifetime Firmware Updates Free Lifetime Technical Support 30 Day Money Back Guarantee Priority First...

Page 8: ...ake it easy to recognize and connect to Access control for the users can be set up to provide access restrictions to the configuration and unit The installation and configuration section explains all the features and functions of the UltraView Remote 2 and how to customize it to fit your business needs The UltraView Remote 2 is designed with the highest regard for security Remote access requires a...

Page 9: ...12F Network RJ45F UPR 1R08UB 2 UER 1R08UB 2 Connector Type Power IEC320 CPU 8 DB25F KVM 1 DB25F RS232 RJ12F Network RJ45F UPR 1R16UB 2 UER 1R16UB 2 Connector Type Power IEC320 CPU 16 DB25F KVM 1 DB25F RS232 RJ12F Network RJ45F Figure 1 UltraView Remote 2 Models Note Model part numbers UPR xxxxx are PC Unix models UPE xxxxx are Multi platform models ...

Page 10: ...ollowing items are needed to install the UltraView Remote 2 1 A valid IP address to assign to the unit if not using DHCP feature 2 VGA monitor 3 PS 2 keyboard 4 PS 2 mouse 5 RJ45 network cable 6 KVM Adapter cable DB25M to PS 2F PS 2F HD15F 7 CPU Adapter cable s DB25M to PS 2M PS 2M HD15M Connecting the KVM station Connect the KVM stations PS 2 keyboard video monitor and PS 2 mouse cables to the co...

Page 11: ...of the CPU adapter cable to the desired DB25F CPU port on the rear panel of the unit Connect the other end of the cable to the corresponding ports on the computer keyboard monitor and mouse Refer to Figure 3 Figure 3 Connecting Computers Connecting to the network Connect a network cable from the RJ45 connector on the rear panel of the UltraView Remote 2 and to your network See Figure 4 Figure 4 Co...

Page 12: ...e accessed from 8 on a single unit to 64 in a cascaded system A 16 CPU port model can expand to as many as 256 computers 16 CPU ports x 16 units Figure 5 show a typical cascaded system using an UltraView Remote 2 8 port master and two ServeView Pro 8 port models as slaves The Master can have 6 computers connected directly to the unit and each Slave can have 8 computers connected to them giving a t...

Page 13: ...re a computer is connected to CPU port 1 and that computer is powered on If no computer is connected to port 1 the OSD menu screens may not sync d With power applied a standard login screen will display on the KVM monitor e Login on to the unit using the default user ID admin and no password f After a successful login the remote computer s video will display on the KVM monitor g Press the CTRL ALT...

Page 14: ...ll be connected to Figure 8 Network Configuration Menu MAC address Media Access Control address this is the unique and unchangeable code that was hard coded within your UltraView Remote 2 unit when it was built It consists of two 6 digit hexadecimal base 16 numbers separated by colons A section of the MAC address identifies the manufacturer while the remainder is effectively the unique electronic ...

Page 15: ...the progression bar unless the same key is pressed repeatedly Periodically a new star character will be added to the bar as the random data are accepted as part of the new encryption key When the bar is full the final encryption keys for your UltraView Remote 2 will be created this process takes roughly 30 to 40 seconds Once the secure key has been calculated the UltraView Remote 2 will restart an...

Page 16: ...f PS 2 and IntelliMouse are possible Using the incorrect restore function may produce unpredictable results and require the computer to be re booted Using a keyboard and monitor directly connected to the UltraView Remote 2 log on and then press the hotkey sequence Ctrl Alt C to view the options menu 1 Select the Restore mouse functions option to display 2 Select one of the following options 3 Rest...

Page 17: ...al VNC Viewer options Click on the Connect using built in VNC viewer option and the UltraView Remote 2 will install a temporary Java applet on the requesting computer and then display the connected computer s video in the browser s VNC viewer window In the upper right corner of the window is a Configure tab Click on this tab to display the remote configuration option menu as shown below Remote Con...

Page 18: ... configuration of various details for each host system connected to UltraView Remote 2 128 entries max Add host names Users Hotkey and power control sequence Logging and Status Provides various details about the UltraView Remote 2 activity LDAP Configuration Configures unit for LDAP Return to Host Exit the configuration menu system and return to the host computer Following is an explanation and ex...

Page 19: ... applied to the unit the user is automatically logged on When not is use the user should logoff Unit Configuration The Unit Configuration option tab will display the following menu Hardware Version Indicates the version of the electronic circuitry within the UltraView Remote 2 unit Firmware Version Indicates the version of the hardwired software within the UltraView Remote 2 flash memory This may ...

Page 20: ...yption settings Always on This setting will force all viewers to use encryption Note This setting will preclude any VNC viewer versions that do not support encryption Prefer off This setting does not enforce encryption unless a viewer specifically requests it If a viewer has its Let server choose setting then an un encrypted link will be set up Prefer on This setting generally enforces encryption ...

Page 21: ...hen sent at a slower rate of 33 times per second Single Mouse Mode Mouse Switch This option allows you to select the mouse button combination that can be used to exit from single mouse mode when active Options are Disabled Middle Right Button Middle Left Button Behavior for admin connections when limit reached Use the arrow keys to modify the action taken when the number of admin connections is re...

Page 22: ... users must be informed of this IP address in order for them to successfully connect to the UltraView Remote 2 unit IP Address This is the identity of the UltraView Remote 2 within a network The IP address can be altered to suit the network it is connected on It can either be entered manually or configured automatically using the DHCP option When the DHCP option is enabled this entry is grayed out...

Page 23: ...he Erase Host Configuration tab to remove all host entries if needed Check the box Add entry for unrecognized host to add any system connected to that is not specified in the Host list Verify these added hosts for the correct Hot key sequence and user permission Connecting to complex cascaded systems should be verified It is recommended that the naming and hot key assignments for each Host Configu...

Page 24: ...important to your installation ensure a regular backup procedure or use the Syslog Server IP Address option to send log information automatically to another system The first three 3 columns show the date the event occurred The next column is the time the event occurred The last column describes the type of event with the users name and the access method The Clear log tab will clear all entries in ...

Page 25: ...witch not a connected computer The F12 key will invoke the KVM switch modules OSD main menu shown below Figure 12 Main configuration menu Ctrl F12 From this menu you can configure the system configure the connected computers the appearance or overlay of the displayed menus and assign unique passwords for accessing the configuration menus and a password for accessing the connected computers Use the...

Page 26: ... press enter An input box will display for a new value See figure 5 Maximum computers This setting configures the total number of computers that are connected and provides a wrap around value for scanning Switching commands are validated against this value for a valid port number The Maximum computers value is the Expansion width value times the number of slave units plus the CPU ports on the mast...

Page 27: ...board settings The keyboard setting section of the configure system menu is used to change the typematic rate and delay for PC keyboards and also to set the language type for Sun keyboards Rate keys sec To change the rate value highlight Rate keys sec and press enter An input box will appear Choose the rate value from Table 1 that represents the Rate keys sec needed and press enter Rate Keys Sec R...

Page 28: ... up to 16 valid ASCII characters Assigning a unique name to each computer gives you the ability to know what computer you are connecting to without having to remember or use a cross reference list To change the computer name select the Computer name to change and press enter An input box will display Enter the new computer name and press enter It is recommended that the computer names entered are ...

Page 29: ...select window appearance and the displayed computer label The Configure overlay menu is accessed by first calling up the main configuration menu Ctrl F12 and then selecting Configure overlay and pressing enter See Figure 15 Figure 15 Configure overlay Miscellaneous Color scheme The default setting is Aquarium To change this select Color scheme and press enter A selection box will appear listing th...

Page 30: ...ecified time period To change the setting select Screen saver and press enter A selection box will appear listing the 4 types of screen savers that are available Use the up down arrow keys to select a new screen saver and press enter The default screen saver is Fireflies The choices are Black screen Fireflies Weaving Bounce Screen saver time seconds This sets the time the screen saver activates wh...

Page 31: ...ither a solid or transparent color and press enter The default background color is Transparent blue The choices are the same as the background colors for the computer select window Text color To change the text color select it and press enter A color selection box will display showing the available text colors Use the arrow keys to select either a solid or transparent color and press enter The def...

Page 32: ...er the value wanted between 0 and 255 and press enter Ctrl D Enter will display the label at any time Font This item sets the font type for the computer label To change the font select Font and press enter Use the up down arrow keys to select a new font type and press enter The font choices are 8 x 16 modern 8 x 16 classic 16 x 24 modern 16 x 24 classic 16 x 32 modern 16 x 32 classic The actual si...

Page 33: ...saved the next time the configuration menu is called up Ctrl F12 this password must be entered Access password This feature is used to restrict unauthorized access to the connected computers To assign an access password select it from the menu and press enter Enter this password the same way as you entered the configuration password When the UltraView is powered on or if you disconnect from a comp...

Page 34: ... and the VNC Viewer Connection Details window will display Make sure that the Server IP address is correct and the port number is 5900 If the port number was changed during the unit configuration procedure this number will match that VNC port configuration number Click on OK to enter your Username and Password Click on the OK tab and VNC Authentication box will display Enter the Username and passw...

Page 35: ...e Video Mouse After the calibration is complete the mouse cursors will follow each other over the viewer window Figure 17 VNC Viewer Toolbar Controls Tab When you click on the Controls tab the below dropdown menu will display 65 Single Mouse Mode This mode is for fast network connections where the cursor response is sufficient to provide instant visual feedback on the remote screen When enabled th...

Page 36: ...o be manually adjusted Use the Calibrate All button to automatically determine the optimum settings for all items Note Before using the Calibrate All option if possible remove on screen display OSD elements generated by any connected KVM switches such as a host name label or menu These OSD elements use different video rates to those of the host system s and can affect the setting of the automatic ...

Page 37: ...2 Enter the name for this position Example Computer 6 Enter the user names that will be given access to this host location An allows all users access or a list of users separated by commas e g admin nigel andy steve 3 Enter the Hotkey KVM port keyboard command sequence to switch to the CPU port ctrl 6 enter for locations 10 or greater like port 15 the command sequence would be ctrl 1 5 enter When ...

Page 38: ...within 2 seconds press the Esc key The computer select window will display listing all the computers connected to the UltraView Remote 2 This list will display the number of computers that was entered in the configure computer menu See figure 13 Figure 19 Computer Select Window Using the up or down arrow keys select the computer port to switch to and press enter You will be immediately switched to...

Page 39: ...Ctrl Selects next sequential CPU ctrl Previous computer Ctrl Selects previous sequential CPU ctrl Scan ON Ctrl S Turns scan mode on ctrl s Scan OFF Ctrl X Turns scan mode off ctrl x Display label Ctrl D Turns CPU label on off ctrl d Logoff Ctlr L Disconnects from currently connected computer ctrl l Set mode Ctrl Mnn Enter where nn mode value from Table 5 Alternate way to configure keyboard and mou...

Page 40: ...rs will need to be informed of the new IP address If you still have problems with a Blacklisted IP address please contact Rose Electronics technical support The remote cursor is not correctly responding to my mouse movements Recalibrate the mouse When doing so ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application wi...

Page 41: ...tion using mouse or issue reset command PS 2 mouse was not connected when UltraView Pro powered up or disconnected and reconnected Issue the reset command or reconfigure the mouse PS 2 mouse gets out of sync Cabling was disturbed during mouse movement Issue the null command once or twice to re sync the mouse Update mouse driver Try using ctrl O command to recover if O S is NT Sun keyboard needs to...

Page 42: ...tainer or equivalent insured and shipped to Rose Electronics Attn RA__________ 10707 Stancliff Road Houston Texas 77099 USA Technical Support If you are experiencing problems or need assistance in setting up configuring or operating your switch consult the appropriate sections of this manual If however you require additional information or assistance please contact the Rose Electronics Technical S...

Page 43: ...nit Always unplug this Unit from its electrical outlet before cleaning Unplug this Unit from the electrical outlet and refer servicing to a qualified service center if any of the following conditions occur The power cord or connection cables is damaged or frayed The Unit has been exposed to any liquids The Unit does not operate normally when all operating instructions have been followed The Unit h...

Page 44: ...l black powder coated Environmental 0 45 C 32 113 F Humidity 5 80 non condensing Approvals FCC CE Appendix B Parts and cables Part Number Description UPR 1R04UB 2 PC platform 4 port local remote access UPR 1R08UB 2 PC platform 8 port local remote access UPR 1R16UB 2 PC platform 16 port local remote access UER 1R04UB 2 Multiplatform 4 port local remote access UER 1R08UB 2 Multiplatform 8 port local...

Page 45: ...all branch circuit load ratings before connecting equipment to this source Overloaded circuits are potential fire hazards and can cause equipment failures or poor performance Rack mount illustration Appendix D Firmware upgrade When updates and enhancements are made to the UltraView Remote 2 features new firmware updates are made available from Rose Electronics web site at www rose com To check the...

Page 46: ... addresses In order to use this function correctly you need to calculate the mask so that it accurately encompasses the required addresses Single locations Some of the simplest addresses to allow or deny are single locations In this case you enter the required IP address into the Network Address field and simply enter the Mask as 255 255 255 255 255 used throughout the mask means that every bit of...

Page 47: ... require For instance to accurately encompass the range in the earlier example 192 168 142 67 to 192 168 142 93 You would need to define the following six address mask combinations in the IP access control section Network address entry Mask entry 192 168 142 67 255 255 255 255 defines 1 address 67 192 168 142 68 255 255 255 252 defines 4 addresses 68 to 71 192 168 142 72 255 255 255 248 defines 8 ...

Page 48: ... no need for the UltraView Remote 2 to spend time highly compressing the data Raw This is a primitive uncompressed method that is mainly used for technical support issues You are recommended not to use this method Color level This section allows you to select the most appropriate color level for the speed of the connection to the UltraView Remote 2 unit Where the connection speed is slow or incons...

Page 49: ...een image to suit the size of the viewer window Custom Size Adjusts the server screen image according to the Width and Height settings in the adjacent fields A drop box to the right of the fields allows you to define the image size by percentage or by pixels as required Preserve Aspect Ratio When ticked maintains a consistent ratio between the horizontal and vertical dimensions of the screen image...

Page 50: ...When ticked the viewer will offer to restore a lost connection with the server Try Single Sign On if server allows it This option does not apply to UltraView Remote 2 unit Enable file transfer This feature does not apply to the UltraView Remote 2 unit installations Identities This feature helps your VNC viewer to confirm that a revisited UltraView Remote 2 unit is genuine and not another device ma...

Page 51: ... items Restore Move Size Minimize Maximize and Close control the VNC window as per any other application Full screen Expands the VNC viewer window to fill the whole screen with no visible window edges or toolbar Press F8 to redisplay this menu Single mouse mode P Used for fast network connections where a second predictor cursor is not required Ctrl Alt Send F8 Send Ctrl Alt Del Sends the selected ...

Page 52: ...hly compressing the data Raw This is a primitive uncompressed method that is mainly used for technical support issues You are recommended not to use this method Color level The color level is fixed at Medium 256 colors for almost all browsers Inputs View only ignore mouse keyboard When ticked the viewer will not send keyboard or mouse information to the UltraView Remote 2 unit or host system Accep...

Page 53: ...ed Support for VESA GTF Generalized Timing Formula is available and can be enabled via the Advanced Unit Configuration screen The half width video modes capture every other pixel These are not generally recommended for normal use but may be used for emergency access to high resolution high frequency system screens Half width screens can be expanded to normal width using the scaling features of the...

Page 54: ...and which have special meanings as explained below Codes with special meanings means press down the key that follows means release the key that follows means press down and release the key that follows means wait 250ms note if a number immediately follows the asterisk then the delay will equal the number in milliseconds Note Hotkey sequences are not case sensitive Creating macro sequences Hot key ...

Page 55: ... C4 N4 C4 N4 C4 N3 C4 C4 C4 C4 C3 C3 C3 800x600 non interlaced N4 C4 N4 C4 N3 C4 N3 C4 C4 C4 C4 C3 C3 C3 1024x768 interlaced N4 C4 N3 C4 N3 C4 N3 C4 C4 C4 C3 C3 C3 C3 1024x768 non interlaced N4 C4 N3 C4 N3 C4 N3 C4 C4 C3 C3 C3 C3 1280x1024 interlaced N3 C4 C4 C3 C3 C3 C3 1280x1024 non interlaced N3 C4 C4 C3 C3 Legend N Normal cabling C Coax cabling 4 Perfect or near perfect video Unable to easily ...

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Page 58: ...10707 Stancliff Road Phone 281 933 7673 Houston Texas 77099 WWW ROSE COM ...