Ross 9201DR-104-03, User Manual

DETOUR User Guide (v3.0)

Warranty and Repair • 27

Warranty and Repair

The GearLite DETOUR is warranted to be free of any defect with respect to performance, quality, reliability, and 
workmanship for a period of THREE (3) years from the date of delivery to the customer. In the event that your 
GearLite DETOUR proves to be defective in any way during this warranty period, Ross Video Limited reserves the 
right to repair or replace this piece of equipment with a unit of equal or superior performance characteristics.

Should you find that this GearLite DETOUR has failed after your warranty period has expired, we will repair your 
defective product should suitable replacement components be available. You, the owner, will bear any labor and/or 
part costs incurred in the repair or refurbishment of said equipment beyond the THREE (3) year warranty period.

In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential damages 
(including loss of profits) incurred by the use of this product. Implied warranties are expressly limited to the 
duration of this warranty.

This GearLite DETOUR User Manual provides all pertinent information for the safe installation and operation of 
your GearLite Product. Ross Video policy dictates that all repairs to the GearLite DETOUR are to be conducted 
only by an authorized Ross Video Limited factory representative. Therefore, any unauthorized attempt to repair this 
product, by anyone other than an authorized Ross Video Limited factory representative, will automatically void the 
warranty. Please contact Ross Video Technical Support for more information.

In Case of Problems

Should any problem arise with your GearLite DETOUR, please contact the Ross Video Technical Support 
Department. (Contact information is supplied at the end of this publication.)

A Return Material Authorization number (RMA) will be issued to you, as well as specific shipping instructions, 
should you wish our factory to repair your GearLite DETOUR. If required, a temporary replacement module will be 
made available at a nominal charge. Any shipping costs incurred will be the responsibility of you, the customer. All 
products shipped to you from Ross Video Limited will be shipped collect.

The Ross Video Technical Support Department will continue to provide advice on any product manufactured by 
Ross Video Limited, beyond the warranty period without charge, for the life of the equipment.