INFO
The Eneo AF multipoint locking system
requires lever handle hardware to be used
with a set in a combined knob and lever
handle design (see CTL_86).
The lever handle must be positioned at a
height of between 900 mm and 1100 mm.
The installation company is responsible for
any deviations from this.
Fault assistance
Fault
Cause
Corrective action
System not functioning.
Roto Safe Eneo does not respond, no
beeps.
There is no 230 V voltage at the power supply
unit on the primary side.
Have electrical installation work carried out by
qualified personnel.
There is no 24 V voltage on the secondary side of
the power supply unit.
Check the terminal contacts on the power supply
unit.
There is no 24 V voltage on the multipoint
locking system.
Inspect the supply line between the power supply
unit and multipoint locking system and replace if
necessary.
There is 24 V voltage on the multipoint locking
system but the polarity is the wrong way round.
Swap round the power supply on the secondary side
of the power supply unit.
The drive is in a final position and does not
receive a signal to implement a movement.
Inspect signal lines or modify the distance to the
multipoint locking system (distance 1 – 2 m).
Still not working?
Disconnect the voltage, wait for 10 seconds and
restart it.
Carry out a test using the Eneo Control Unit.
Contact qualified personnel.
Roto Safe Eneo does not lock automati-
cally.
Door is not fully closed.
Close the door fully.
Multipoint locking system is in day operation
mode.
Change over to night operation mode (input 2 must
not be set to 24 V for night operation mode).
Rebate magnet is adjusted incorrectly.
Check the position of the magnet and adjust if
necessary.
Adjust the door as required.
Roto Safe Eneo does not lock fully
(without fault message).
Door or strikers not set correctly.
Adjust the door or strikers.
Foreign object in striker.
Remove the foreign object.
Latch does not engage correctly and the door
opens again slightly.
Open the door electrically and push it into the latch
again. Readjust the electrical opener if necessary.
Multipoint locking system was actuated by
cylinder.
When a door has been unlocked manually, it must
also be locked again manually.
Roto Safe Eneo does not lock fully (with
fault message).
Door or strikers not set correctly (3x two-tone
beeps – fault message: excess current).
Adjust the door or strikers.
Foreign object in striker (3x two-tone beeps –
fault message: excess current).
Remove the foreign object.
Door does not unlock.
No signal at the signal transmitter output or no
signal at the multipoint locking system input.
Calibrate the hand-held transmitter (see IMO_438).
Check settings and access control system.
Refer to the operation instructions for the access
control system
Roto Safe Eneo
Subject to change.
Roto Safe Eneo
SUG_11_EN_v0
·
04 / 2019
· 5
