DLW-1 Phonograph
5-20
21822662
Trouble
Symptom
Probable Cause
The bill acceptor does not
The bill acceptor will not
1. The cash box is full
work
accept a bill
2. The cash box was not re-installed on
bill acceptor correctly
3. There is a jammed bill in the device
4. The plugs are not inserted securely at
the acceptor
5. The acceptor is dead
The green lights at the bill
1. The cable is damaged at the acceptor
acceptor lip are not flashing
2. The bill acceptor is dead
The touch screen will not
Nothing happens after pressing
1. The wrong button was pushed
calibrate
the calibration button
2. Rowelink is not running or the
Rowelink Controller is defective
The calibration program runs,
1. The serial cable plug is not fully
but will not respond to touch
seated at the monitor or at the CC box
2. The touch screen is dead
No music from jukebox
No sound from jukebox,
1. Volume control is turned all the way
although the application reports
down
“Now Playing…a New song”
2. Volume control is broken
3. Audio/Video controller or 2 channel
preamp is continually muting the song
4. Sound plug is disconnected or loose
from the CC box
5. The amplifier was overloaded and
shutdown
No sound from jukebox and
1. There are no more credits available
the application doesn’t appear
for play
to be playing the song selected
2. Reject song was activated
Machine is locked up
Bill acceptor is taking money
1. CC is locked up, press the external
during normal runtime
but touch screen is not responsive
ATX power/reset button. (see figure
1-1) if CC does not boot up, do a
complete Power-up
Venue Network
There is no designated phone
1. The inside wiring installation ap-
line installed in the Venue
pointment was not scheduled
2. The inside wiring installation has
not occurred
3. The line was not installed in the
pre-selected location
4. The line (jack) was not labeled by
the technician
Summary of Contents for StarLink DLW-1
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