Section 5: Troubleshooting
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5-21
Trouble
Symptom
Probable Cause
3. The line was not installed in the
pre-selected location
4. The line (jack) was not labeled by
the technician
Router does not work
When the power button is
1. The AC power plug is not fully
depressed nothing happens
inserted in the receptacle on the back
of the router
2. The wall plug is not “hot”
3. The button is not pushed all the way in
When the power button is pressed,
1. The power button was not fully
many lights flash on and then all
depressed to catch and remain
go out
in the ON position
The “Link/Receive #” light, in the
1. Ethernet port #1 is not suppose to
front of the router, does not light up
be used
when an Ethernet cable is plugged
2. The Ethernet port is dead
in the respective #
3. The jukebox is not powered on
4. The cable is loose at the CC box in
the jukebox
The “Download Now”
Neither feature has ever been
1. There is no Ethernet cable connection
feature and/or the
available in the venue
between the router and the jukebox
“Buy CD” feature
2. The Ethernet cable is not fully seated
in the port on the CC box or in the
back of the router
3. The connection is loose between the
installed line and the router
4. The cable is bad
5. The router is not the right one for the
venue it has been placed in
6. The internet line is down
ONLY “Buy CD” is available
1. The router is not configured correctly
The features were available, but
1. The connection has become loose
no longer available
between the router and the jukebox
2. The connection has become loose
between the installed line (jack ) and
the router
3. All the lights are ON, on the front of
the router
4. The router was shut off or lost power
5. The internet service provider (isp) is
down
6. The Ecast music Database server is
down
Summary of Contents for StarLink DLW-1
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