31/36
P
Faults due to improperly performed repairs or attempts at repair by persons and/or
companies not authorized by ROWI
P
Normal wear resulting from operation
P
Cleaning of component
s
P
Adaptation to different national, technical or safety-relevant requirements, if the product
is not used in the country for which it has been technically designed and manufactured.
Moreover, we cannot accept any warranty for appliances whose serial number is falsified,
altered or removed. A warranty claim shall also expire if parts are integrated in the appli-
ance, which are not approved by ROWI GmbH.
Claims extending beyond the free fault rectification, e.g. damage compensation claims, are
not covered by the scope of the warranty.
5.2 Processing
If problems occur during operation of your ROWI product, please proceed as follows:
1. Read the operating instructions
Most malfunctions are caused by incorrect operation. Therefore first consult the oper-
ating instructions in the event of a malfunction. Chapter 4.4 contains corresponding
information on troubleshooting.
2.
Service
Form
To make the service processing easier,
please carefully fill out the service form enclosed
with the product before contacting the ROWI Service Centre. This means you have all
requisite information within convenient access.
3.
Contact
You can reach the ROWI Service Team by mail:
service.greatbritain@rowi.de
Most problems can be remedied as part of the competent, technical advice from our Service
Team. If this is not possible, the further procedure is outlined here.
4. If an inspection repair by the ROWI Service Centre is necessary, proceed as
follows:
P
Pack appliance
Pack the appliance in the original packaging. Make sure that it is adequately padded
and protected against knocks. Transport damage is not covered within the scope of
warranty.
P
Include purchase receipt
Always provide the receipt as proof of purchase. The service performance can only be
handled within the framework of the warranty if the purchase receipt is provided.
GB
