ROYAL GOURMET GB5000S, Owner'S Manual

Troubleshooting: Problem

Burner will not match light

Sudden drop in gas flow or low 

flame

Flames blow out

Persistent grease fire

Flashback…

(fire in burner tube(s)

Flare-up

Unable to fill LP tank

One burner does not light from 

other burner(s)

See ”gas issues;” on previous page.

2. Improper method of match-lighting

1. Grease buildup.

2. Excessive fat in meat.

3. Excessive cooking temperature

High or gusting winds. Low on LP gas.

Excess flow valve tripped.

Grease trapped by food buildup around 

burner system.

Burner and burner tubes are blocked

1. Grease buildup.

2. Excessive fat in meat.

3. Excessive cooking temperature

Some dealers have older fill nozzles with 

worn threads.

Grease buildup or food particles in end of 

carryover tube

Turn knobs to OFF. Turn gas off at LP tank. 

Leave lid in position and let fire burn out. 

After grill cools, remove and clean all parts

Turn knobs to OFF. clean burner

and/or burner tubes. See burner cleaning 

section of use and care manual

1. Clean burners and inside of grill/ 

    firebox

2. Trim fat from meat before grilling.

3. Adjust (lower) temperature

Turn worn nozzles don’t have enough 

“bite” to engage the valve. Try a second 

LP dealer.

Clean carry-over tube with wire brush

Turn front of grill to face wind or increase 

flame height.

Refill LP tank.

Refer to “sudden drop in gas flow” above.

1. See “Pilot Gas Control Ignition” section 

    of use and care.

1. Clean burners and inside of grill/ firebox

2. Trim fat from meat before grilling.

Possible cause

Prevention/ Solution

If your problem is not resolved from the information above, please Contact your local gas dealer.

a) Turn the burner on for 15 to 20 minutes. Ensure appliance is cold before continuing.
b) Grids should be cleaned periodically by soaking and washing in soapy water.
c) The interior surfaces of the grill housing cover should also be washed with hot, soapy water. Use a wire brush, steel wool or 
    a scouring pad to remove stubborn spots.
d) Periodically check the burner to see that it is free from insects and spiders which may clog the gas system, deflecting gas 
    flow. Ensure to clean venturi pipes on burner very carefully, make sure that there are no obstructions. We recommend that 
    you use a pipe cleaner to clean the venturi pipe area.
e) Any modifications of this appliance may be dangerous and are not permitted.

Safety Reminders

Stand your gas grill on a safe level surface, away from inflammable items such as wooden fences or overhanging tree 
branches.Never use your gas grill indoors!
Once lit do not move your gas grill or leave it unattended.
Keep children and pets at a safe distance from the gas grill.
Keep a fire extinguisher handy.
The gas grill will become hot when in use, so handle lids etc. with the help of gloves.
Ensure that the appliance has completely cooled down before storing.

Notes

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