ROYAL GOURMET ZH3003, Owner'S Manual

Trouble Shooting Guide 

Emergencies

Possible cause

Prevention/ Solution

Troubleshooting: Problem

Possible cause

Prevention/ Solution

Gas leaking from cracked/cut/

burned hose

Grease fire or  continuous 

excessive flames above cooking 

surface

Too much grease buildup in burner area

Turn off LP Tank. Leave lid open to allow 

flames to die down. After cooling, clean 

food particles and excess grease from 

inside firebox area, grease cup/pan/tray, 

and other surfaces

Burner will not light using ignitor

Burner will not light using ignitor

Gas issues

1. Trying to light wrong burner

2. Burner not engaged with control valve

3. Obstruction in burner

4. No gas flow

5. Vapor lock at coupling nut to LP tank

6. Coupling nut and LP tank valve not fully 

    connected.

Electrical issues:

1. Electrode cracked or broken;” sparks at 

    crack.”

2. Electrode tip not in proper position

3. Wire and/or electrode covered with 

    cooking residue.

4. Wires are loose or disconnected

5. Wires are shorting (sparking) between 

    igitor and electrode.

6. Push button sticks at bottom sparking 

    between ignitor and electrode

1. Replace electrode.

2. Tip of electrode should be pointing 

    toward port hole in burner. The distance 

    should be 1/8” to 3/16”. Adjust if 

    necessary.

3. Clean wire and or electrode with 

    rubbing alcohol and clean swab.

4. Reconnect wires or replace electrode/

    wire assembly.

5. Replace ignitor wire

6. Replace ignitor

7. Inspect wire insulation and proper 

    connection. Replace wires if insulation 

    is broken.

1. See instructions on control panel and 

    section in the Use and Care.

2. Make sure valve are positioned inside 

    of burner tubes.

3. Ensure burner tubes are not obstructed 

    with spider webs or other matted, see 

    cleaning section of use and care

4. Make sure LP tank is not empty. If LP 

    tank is not empty, refer to “sudden drop 

    in gas flow.

5. Turn off knobs and disconnect coupling 

    nut from LP tank.  Reconnect and retry.

6. Turn the coupling nut approximately 

    one-half to three-quarters

Damaged hose

Turn off gas at LP tank, if hoes is cut or 
cracked, replace hose.See LP tank lead 
test and connection regulator to the LP

Gas leaking from LP tank

Mechanical failure due to resting or 

mishandling

Turn off LP tank valve

Failure or tank valve from mishandling or 

mechanical failure

Turn off LP tank valve. Return LP tank to 

gas supplier

Improper installation, untight connection , 

failure of rubber seal

Turn off LP tank valve, remove regulator 

from cylinder and visually inspect rubber 

seal for damage, see LP tank test and 

connection regulator to the LP tank

Turn off control knobs and LP tank valve. 

After fire is out and grill is cold, remove 

burner and inspect for spider nests or rust. 

see natural hazard and cleaning the 

burner assembly pages.

Fire in burner tube section of burner due 

to partial blockage

Gas leaking from LP tank valve

Gas leaking between LP tank 

and regulator connection

Fire coming through control 

panel

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