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11

Troubleshooting

To keep the warranty valid, never try to repair the system yourself. If you encounter problems when 
using this unit, check the following points before requesting service.

•  No power

 

-  Ensure that the AC cord of the apparatus is properly connected.

 

-  Ensure that there is power at the AC outlet.

 

-  Press standby button to turn the unit on. 

•  Remote control does not work

 

-  Before you press any playback control button, first select the correct source. 

 

-  Reduce the distance between the remote control and the unit.

 

-  Insert the battery with its polarities (+/-) aligned as indicated.

 

-  Replace the battery.

 

-  Aim the remote control directly at the sensor on the front of the unit.

•  No response from the unit 

 

-  Disconnect and reconnect the AC power plug, then turn  the unit on again.

•  I can’t find the Bluetooth name of this unit on my Bluetooth device

 

Ensure the Bluetooth function is activated on your Bluetooth device.

 

Re-pair the unit with your Bluetooth device.

•  This is a 15 mins power off function, one of the ERPII standard requirement for 

saving power

 

When the unit's external input signal level is too low, the unit will be turned off automatically in  
15 minutes. Please increase the volume level of your external device.

Summary of Contents for TB311HWW

Page 1: ...USER MANUAL www richsound com For more indepthinformation go to our Web site TB311HWW ...

Page 2: ... socket 6 Use the OPTICAL Socket 7 Use the AUX Socket 7 Connect to Power 7 Pairing the Wireless Subwoofer with the Main Unit 8 Automatic pairing 8 Manual pairing 8 Basic Operation 8 Standby ON 8 Select Modes 9 Adjust the Volume 9 Select Equaliser EQ Effect 9 AUX OPTICAL HDMI ARC Operation 9 Bluetooth Operation 9 Pair Bluetooth enabled Devices 9 Listen to Music from Bluetooth Device 10 Troubleshoot...

Page 3: ...es not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or so...

Page 4: ...m the wall outlet always pull directly on the plug never yank on the cord Changes or modifications to this unit not expressly approved by the party responsible for compliance will void the user s authority to operate the equipment The rating label is pasted on the bottom or back of the equipment DO NOT INGEST BATTERY CHEMICAL BURN HAZARD The remote control supplied with this product contains a coi...

Page 5: ...ul interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the r...

Page 6: ...AL Socket 8 AUX Socket 9 SERVICE ONLY Socket The USB socket is for service only 10 HDMI ARC Socket Wireless Subwoofer 1 AC Socket 2 PAIR button 3 PAIR Indicator Light up solidly when the pairing succeed Remote Control 1 Switch the unit between ON and STANDBY mode 2 MUTE Mute or resume the sound 3 Function buttons Select the play function 4 VOL VOL Increase decrease the volume level 5 Skip to previ...

Page 7: ... Control is not to be used for a long time more than a month remove the battery from the Remote Control to prevent it from leaking If the batteries leak wipe away the leakage inside the battery compartment and replace the batteries with new ones Do not use any batteries other than those specified Do not heat or disassemble batteries Never throw them in fire or water Do not carry or store batteries...

Page 8: ...to activate PCM signal output on your source device eg TV DVD or Blu ray player Use the AUX Socket A Use a RCA to 3 5mm audio cable not included to connect the TV s audio output sockets to the AUX 1 socket on the unit B Use a 3 5mm to 3 5mm audio cable not included to connect the TV s or external audio device headphone socket to the AUX 1 socket on the unit Connect to Power Risk of product damage ...

Page 9: ...nection has failed Unplug the cable of the subwoofer and then reconnect the main cable after 3 minutes Repeat step 1 4 NOTE If the wireless connection fails again check if there is conflict or strong interference for example interference from an electronic device around your location Remove these conflicts or strong interferences and repeat the above procedures The subwoofer should be within 6m of...

Page 10: ...once Select Equaliser EQ Effect While playing press the EQ button on the unit or the NEWS MOVIE and MUSIC button on the remote control to select desired preset equalisers Movie recommended for viewing movies Music recommended for listening to music NEWS recommended for listening to NEWS AUX OPTICAL HDMI ARC Operation 1 Ensure that the unit is connected to the TV or audio device 2 While in ON mode ...

Page 11: ...o another function on the unit Disable the Bluetooth function on your device The device is successfully disconnected from the unit after the Disconnected voice prompt Press and hold the BF PAIR button on the remote control Tips Enter 0000 for the password if necessary If no other Bluetooth device pairs with this player within two minutes the player will recover its previous connection The player w...

Page 12: ...nd the unit Insert the battery with its polarities aligned as indicated Replace the battery Aim the remote control directly at the sensor on the front of the unit No response from the unit Disconnect and reconnect the AC power plug then turn the unit on again I can t find the Bluetooth name of this unit on my Bluetooth device Ensure the Bluetooth function is activated on your Bluetooth device Re p...

Page 13: ...Wireless Subwoofer Bar Power Supply Power Consumption 30W Dimension W x D x H 465 x 255 x 94 mm Frequency Response 40Hz 120Hz Impedance 4 Ω Maximum power transmitted 6 dbm Frequency bands 2400 MHz 2483 MHz Power consumption of networked standby Soundbar 0 43W Wireless Subwoofer 0 34W Remote Control Distance Angle 6m 30 Battery type CR 2025 Standard Accessories Remote Control x 1 Instruction Manual...

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