RTI RKM-1, Installation And Operation Manual

9

It’s Under Control

®

If you are having problems with your RKM- Multi-Room Audio Keypad, 

please read the information below before contacting technical support.
If you continue to have problems, see Chapter 7 for more information on 

contacting RTI technical support.
 

unIt dOes nOt POWeR On

  Make sure the external power supply is properly connected to the 

RKM-, and it is functioning properly. 

  Make sure the RJ-45 plug is attached properly to the Cat-5 cable.

usb COMMunICAtIOn PRObleMs

  Verify that the RKM- is present in the Human Interface Devices 

section of the Device Manager within the Windows® Control Panel. 

  Make sure you are using the programming cable that was supplied by 

RTI and that both ends are connected securely.

  Make sure the PC detects the presence of the RKM-. If it doesn’t, 

unplug the USB cable, wait for about ten seconds, and plug it in again. 

Make sure both ends of the USB cable are connected securely.

  If the download fails after some data has been transferred, try  

resending the program. 

IR COde PRObleMs

  If you are using an IR repeater system, make sure it is working 

correctly with the original OEM remote. If not, you will need to 

troubleshoot the IR repeater system. 

  If you are still having problems, try adjusting the IR code “Minimum 

Repeats” value in the Integration Designer™ programming software.  

CHAPteR 5  |  tROublesHOOtInG