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SECTION 24 – TROUBLE SHOOTING GIUDE
Status Led on all cards fail to illuminate
Possible cause:-
Interface card not started.
Solution:-
Check that sync and status LED’s on the interface card are flashing at approx 0.5 Hz, if not
then restart the system and wait 3 minutes for the system to start. Check again the sync
and status LED’s for correct function, if the interface card has failed to started contact RTK
for advice.
Status led on some input cards fail to illuminate
Possible cause:-
Input card has address set incorrectly.
Solution:-
Remove card and check / change address settings on 8way switch as per user instructions.
Replace card and check if status Led illuminates.
Possible cause:-
More than one input card has the same address.
Solution:-
Remove all input cards and check / change address settings on 8way switch as per user
instructions. Replace input cards one by one confirming each time the sign on address via
the display LED’s on the front of the input card, printer or AMS outputs. If a card signs on
with the wrong address please re-check the address settings, if they are found to be correct
then contact RTK for advice and possible replacement card.
Possible cause:-
New card does not fit within defined system structure. E.g. the system structure is set for 10
input cards and the user has fitted 11 to the system.
Note: An input card cannot sign on if it is not defined within the SYS9000 structure.
Solution:-
If the card to be added is of the same type as existing cards in the system then it is possible
to use the “add and remove” card feature in the configuration software to add an additional
card. It is important to note that this feature is not available on all versions of the
configuration software, if you do not appear to have this feature please contact RTK for
advice and possible configuration software update.
If the card to be added to the system is a new card type e.g. your system consists of only
input cards and you wish to add output cards you must contact RTK for advice.
Possible cause:-
Card is faulty.
Solution:-
If you have tried all of the above solutions without success then contact RTK for advice and
possible card replacement.
Status led on some output cards fail to illuminate
Possible cause:-
Output card has address set incorrectly.
Solution:-
Remove card and check / change address settings on 8way switch as per user instructions.
Replace card and check if status Led illuminates.
