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TROUBLESHOOTING
The following troubleshooting guide is provided to help you resolve issues
that may arise with common usage of Machine.
If you are not able to resolve or have other questions,
visit www.rugdoctor.com.au/support or call our
customer service helpline 1800 804 973.
PROBLEM
POSSIBLE REASON
HOW TO FIX
No Power
›
Power cord not plugged in
›
Power button not turned to ON
position
›
Plug power cord into wall outlet
›
Press power button to ON position
No / Low
Spray
›
Not pressing Soap Trigger
›
Clean Water Tank is empty or low
›
Clean Water Tank is not locked or
installed correctly
›
›
Valve of Clean Water Tank is clogged
›
Press and hold Soap Trigger
›
Fill Clean Water Tank with water and solution
›
Lift up Clean Water Tank, and place back into
position. Tank should click into place when
positioned properly
›
Remove valve from bottom of Clean Water
Tank. Clean with warm soapy water
›
›
No / Low
Suction
›
Waste Water Tank full
›
›
Waste Water Tank is not fully secure or
installed correctly
›
Filter screen inside Waste Water Tank
clogged
›
Empty Waste Water Tank and securely replace
empty tank to Machine
›
Lift up Waste Water Tank and securely place
back into Machine
›
Clean off debris on filter screen inside Waste
Water Tank