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Warranty Information
Two (2) Year Limited Consumer Warranty
Rug Doctor gives the original purchaser, who retains proof of purchase, from Rug Doctor or an authorized Rug
Doctor dealer, this limited warranty (“Warranty”) for your Rug Doctor Pro
®
Motorized Hard Floor Cleaning Tool
acquired for normal household use (commercial or rental use is excluded). You are responsible to notify Rug
Doctor within thirty (30) days of original purchase if any parts or components are missing, or if you experience
any issue, with your Rug Doctor Pro
®
Motorized Hard Floor Cleaning Tool.
What Does This Warranty Cover/How Long Does The Warranty Last
Rug Doctor will, for the original purchaser, with proof of purchase, repair or replace (with new or remanufactured
components or products), including labor, any part that is defective in material or workmanship within two (2)
years of purchase. This warranty applies to Tools used for normal household purposes only.
What The Warranty DOES NOT Cover
The following exclusions apply to the machine/tool and part(s) failures due to: 1) normal wear and tear;
2) machine/tool alterations and 3) abuse or misuse of the machine/tool, including use not in accordance with this
“User Manual”. This warranty does not provide for a refund of the purchase price. For best operating efficiency
and cleaning, use of only Rug Doctor products is recommended. Use of the machine/tool for rental voids the
warranty and is not permitted under Federal Law (see “Unauthorized Use” statement below). Commercial use
is excluded under this warranty except as set forth in the
“ONE YEAR LIMITED COMMERCIAL WARRANTY”
below. Rug Doctor is not liable for any consequential or incidental damages of any nature involving the purchase/
use of your carpet cleaning machine/tool. In no event shall Rug Doctor’s liability exceed the purchase price of
the machine. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
Expenses
If a Tool is returned to a repair center for repair within thirty (30) days of original purchase, Rug Doctor will pay
the freight charges both to a repair center and back to you. After that, you will be required to ship the Tool to a
Rug Doctor repair center should additional repairs be required after the initial thirty (30) day warranty period.
You will be responsible to pay any freight charges for shipment to the repair center for repairs occurring after
the initial thirty (30) days. Rug Doctor will pay the freight charges back to you.
How State Laws Apply
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
How Do I Get Service Under This Warranty?
TO OBTAIN WARRANTY ASSISTANCE
, please call 1-800 RUG DOCTOR (1-800-784-3628) (8 am to 5 pm
CST) or e-mail consumer.support@rugdoctor.com. Rug Doctor will need the following information to assist
you: your name, address and telephone number, product model and serial number, proof of purchase showing
date and place of purchase. Please explain the nature of the problem. Rug Doctor will review all the facts
involved and advise you as to recommended procedure. We recommend you keep the original carton and
packing materials.
