RUPTELA HCV-2G-GL-BT, User Manual

Page 1: ...HCV5 User Manual v1 0 2020 07 16 ...

Page 2: ... 5 Certifications 13 3 Technical Information 15 3 1 Indication LED Patterns 15 3 2 14 Pin Cable Pinout 15 3 3 16 Pin Cable Pinout 16 3 4 Physical Characteristics 16 3 5 Technical Characteristics 17 3 5 1 Environmental Specifications 17 3 5 2 Electrical Specifications 17 3 5 3 Power Consumption 12 V DC 17 3 5 4 Connectivity 18 3 6 Interfaces 19 3 6 1 Power Supply 19 3 6 2 Analog Inputs 19 3 6 3 Dig...

Page 3: ...ing a Configuration to a File 30 5 3 4 Loading a Configuration from a Device 31 5 3 5 Saving a Configuration to a Device 31 5 4 Essential Settings 32 5 4 1 Server Settings 32 5 4 2 Backup Server 33 5 4 3 APN Settings 34 5 4 4 Engine Detection and Data Collection Settings 35 5 5 Advanced Configuration 38 5 6 Configuration via SMS Commands 38 5 7 Updating Firmware 39 5 7 1 File Extension 39 5 7 2 Up...

Page 4: ...ck up 44 6 7 Troubleshooting 45 6 7 1 gsminfo 45 6 7 2 getapn 45 6 7 3 coords 46 6 7 4 reset 46 7 Using TrustTrack 47 7 1 Accessing TrustTrack 47 7 1 1 Accessing TrustTrack via Web 47 7 1 2 Accessing TrustTrack via App 48 7 2 Verifying Vehicle Status 49 ...

Page 5: ...lt 1 2 Legal Information Copyright 2020 Ruptela All rights reserved Reproduction transfer distribution or storage of parts or all of the contents in this document in any form without the prior written permission of Ruptela is prohibited Other products and company names mentioned in this document are trademarks or trade names of their respective owners 1 3 Contact Information General enquiries Webs...

Page 6: ...5 1 4 Document Changelog Version Date Modification 1 0 2020 07 16 Initial draft ...

Page 7: ...xtended time periods Any installation and or handling during a lightning storm is prohibited Caution If an incorrect type of battery is used for replacement there is a high explosion risk Dispose of used batteries according to the environmental requirements For configuration use cables that were purchased from Ruptela Ruptela is not responsible for any harm or damage caused while using the wrong c...

Page 8: ... for emphasis Italic text Used to indicate items that belong to a list and can be selected Note Used to highlight important information or special conditions Caution Used to mark actions that require caution when handling the product Warning Used to mark actions that may cause irreversible damage if performed incorrectly Tip Suggestions on how to proceed ...

Page 9: ... Precision GLONASS Global Navigation Satellite System GMT Greenwich Mean Time GNSS Global Navigation Satellite System GPRS General Packet Radio Service GPS Global Positioning System GSM Global System for Mobile Communications OBD On board Diagnostics LED Light Emitting Diode LTE Long Term Evolution PCB Printed Circuit Board SMS Short Message Service TCP Transmission Control Protocol UDP User Datag...

Page 10: ...action pageId 37683326 Device Center https doc ruptela lt display AB Device Center Advanced configuration manual https doc ruptela lt pages viewpage action pageId 37683326 Firmware and configurator files https doc ruptela lt pages viewpage action pageId 37683324 Microsoft Framework https www microsoft com en us download details aspx id 17851 ...

Page 11: ...l and transfers data to a server via cellular networks HCV5 comes in the following variations HCV 2G GL BT global 2G and Bluetooth HCV 3G GL BT global 3G and Bluetooth HCV LTM GL BT global LTE Cat M1 and Bluetooth 2 2 Device Overview Indication LEDs Opening handles Grooves for zip ties GNSS antenna port 16 Pin port Micro USB port Audio port 14 Pin port ...

Page 12: ...reading CANbus data reading FMS J1939 and J1708 Bluetooth connectivity Temperature monitoring Driver registration and identification Remote ignition blocking Fuel monitoring Tampering detection Antenna detection Internal geofences Jamming detection Commands and configuration via SMS Additional sensors and peripherals ...

Page 13: ... The package contains the following items 1 The device itself 2 A 14 pin cable 3 A 16 pin cable 4 An external GNSS antenna available as an optional accessory By default no SIM card is provided in the package SIM cards can be obtained from your local phone operator ...

Page 14: ...f not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the inte...

Page 15: ...ity Directive set collection recycling and recovery targets for electrical goods and is part of a legislative initiative to solve the problem of huge amounts of toxic electronic waste EAC in progress The Eurasian Conformity Mark indicates products that conform to all technical regulations of the Eurasian Customs Union It means that the device meets all requirements of the corresponding technical r...

Page 16: ...onnected Twice every 5 seconds Two devices connected Three times every 5 seconds Three devices connected All Once every 5 seconds Sleep mode 3 2 14 Pin Cable Pinout Pin Pin no Wire color Description BAT 1 Red Power supply 9 32 V GND 8 Black Ground connection DIN3 4 Pink Digital input 3 DIN4 5 Yellow Digital input 4 AIN1 12 Grey Analog input 1 AIN2 11 Green Analog input 2 DOUT1 2 Purple Digital out...

Page 17: ...nalog input 3 AIN4 6 White Green Analog input 4 DOUT3 12 White Purple Digital output 3 DOUT4 13 White Orange Digital output 4 CAN1 L 7 Blue Red CAN Low CAN1 H 15 White Red CAN High 1W 5V 16 Red Yellow 1 Wire power 3 4 Physical Characteristics Dimensions 101 x 74 x 23 mm Weight 128 1 g Housing material Plastic Internal storage 8 MB External storage Up to 32 GB Accelerator Built in 3 axis Connectors...

Page 18: ...y range 9 32 V DC Internal battery LiPo 3 7 V 1050 mAh Protections Battery and 1 Wire power line short circuit protection Reverse polarity protection Electrostatic discharge protection on USB SIM card slot and 1 Wire data line Overcurrent protection on 1 Wire power line and digital outputs Overvoltage protection on inputs Charging protection 3 5 3 Power Consumption 12 V DC Operating battery fully ...

Page 19: ...s 2G GSM 850 900 1800 1900 MHz Bands 4G LTE Cat M1 B1 B2 B3 B4 B5 B8 B12 B13 B18 B19 B20 B28 B39 GNSS module Module U blox EVA M8M Antenna Internal and external available as an additional accessory Positioning systems GPS GLONASS Galileo Augmentation systems QZSS SBAS WAAS GAGAN EGNOS MSAS Aided start services AssistNow Online Tracking sensitivity 154 to 164 dBm Reacquisition sensitivity 152 to 16...

Page 20: ...To monitor the values of various peripherals Parameters Voltage range 0 30 V DC Voltage threshold 4 V DC All inputs can be used in ground mode Voltage threshold in ground mode 250 mV DC Applications Ignition detection Various sensors 3 6 4 Digital Outputs Pins DOUT1 DOUT2 DOUT3 DOUT4 Purpose To control various peripherals Parameters Maximum voltage 32 V DC Maximum current 1 A All outputs can be us...

Page 21: ...chograph and OBD data Applications Tachograph data reading OBD data and DTC reading 3 6 7 Serial Ports Pins Port A 232 RX Port A 232 TX Port B 232 RX Port B 232 TX RS232 Port C 485 A Port C 485 B RS485 Purpose To connect and communicate with peripheral devices Applications Refrigerators RS232 cameras Digital fuel level sensors RFID readers Fatigue sensors 3 6 8 1 Wire Pins 1W 5V 1W Data Purpose To...

Page 22: ...es on the bottom of the housing Push one handle away from the housing 1 and gently lift up that side of the housing 2 Repeat the process for the other side 3 4 The bottom part of the housing should come off easily Make sure that the device is powered off before opening it The use of inappropriate tools or excessive force may cause permanent damage to the device Avoid opening the device more times ...

Page 23: ...ard security codes must be disabled otherwise the SIM card will not work with the device Use a non prepaid SIM card to ensure that the balance does not suddenly run out and cause connectivity issues 4 3 Inserting an SD Card Insert your SD card microSD up to 32 GB into the device as shown in the image below The SD card must be facing up ...

Page 24: ...23 4 4 Closing the Device To close the device simply put the top back on and push one side down until you hear a click Push down the other side until you hear a click ...

Page 25: ...tion Connect the USB cable to the mini USB port as shown in the image below The cable can be connected in only one way Connect the other end to your computer The device can be configured when powered via USB using an external power supply for configuration is optional 4 5 3 Antenna Cable Connection Connect the antenna cable to the antenna port as shown in the image below Make sure that the cable i...

Page 26: ...25 4 5 4 Audio Cable Connection Connect your audio equipment using a 3 5 mm audio cable as shown in the image below The cable can be connected in only one way ...

Page 27: ...n existing configuration file Send a configuration file to your device Load an existing configuration file from your device Update the device firmware Download the Device Center from our documentation website doc ruptela lt You can also find a detailed description of the Device Center in the User manual section Extract the downloaded archive to your desired location Launch DeviceCenter exe ...

Page 28: ...ting the Configuration After launching the Device Center click Configure device in the main menu If the VCOM drivers are installed you will be directed to the configuration type selection menu Click Connect device ...

Page 29: ...28 Select your device in the device selection menu by clicking on it ...

Page 30: ... button opens the advanced configurator 2 Device info displays information about the connected device 3 An information icon opens the Device Center user manual 4 Language switcher switches the language to English Spanish restart required 5 A configuration load save button bar used to load save configuration files 6 Device settings grouped by functionalities ...

Page 31: ...es 5 3 1 File Extension Configuration file extension for HCV5 devices ft5c Configuration files can easily be recognized by their own icon 5 3 2 Loading a Configuration from a File Click Load from file in the button bar Locate your configuration file and click Open You can also load a configuration file by dragging and dropping the file into the Device Center Loading a configuration from a file wil...

Page 32: ...e Loading a configuration from a device will discard any changes to the existing configuration 5 3 5 Saving a Configuration to a Device Click Save to device in the button bar The configuration will be saved to the connected device Saving a configuration to a device will overwrite the existing configuration in the device without any confirmation ...

Page 33: ...settings are already entered IP Domain name The IP address of the server You may enter a numerical address or a domain name Default value 92 62 134 34 TrustTrack server Port The port of the server Default value 9015 TrustTrack server TCP protocol Protocol The connection protocol Possible values UDP uses less data but is less reliable UDP does not check for lost packets or their order TCP uses more...

Page 34: ...ain name The IP address of the backup server You may enter a numerical address or a domain name Default value None Port The port of the server Default value 0 Copy all data If turned on a copy of all data will be sent to the backup server even if the main server is reachable If the main server is unreachable no data will be sent to any server Note Copying data will double the data consumption Defa...

Page 35: ...They must be provided by your SIM card provider Name The APN name This parameter is mandatory for most SIM cards Consult with your SIM card provider for more information Username The APN username This parameter is optional Password The APN password This parameter is optional ...

Page 36: ...n Possible values Custom configure your own engine detection conditions Default value Custom Location update rate How often the device updates its location This controls how often data is collected and sent Possible values High at least twice a minute when driving Average at least once a minute when driving Low at least once every two minutes when driving Default value Average Remote blocking Allo...

Page 37: ...ich logical operator will be used for the engine detection conditions Possible values AND all conditions must be true OR at least one of the conditions must be true Default value OR Engine switch off delay If turned on the device registers engine state changes only after the set time period passes Default value Off ...

Page 38: ...bled inactive Power supply voltage If ticked the condition is true if the power supply voltage is greater than the entered value in mV Default value Disabled RPM If ticked the condition is true if the RPM value provided by CAN data is greater than the entered value Active only when at least one CAN interface is turned on Default value Disabled inactive GPS speed If ticked the condition is true if ...

Page 39: ... to the advanced configurator by clicking Advanced mode in the top bar at any time A detailed description of the advanced configurator is available at doc ruptela lt Close the advanced configurator to return to the Device Center 5 6 Configuration via SMS Commands Alternatively the device can be configured using SMS commands Please refer to the following documents for an in depth description Device...

Page 40: ...ware file extension for HCV5 devices efwt5 5 7 2 Updating Firmware Automatically If the Device Center is newer than the detected device firmware it will suggest updating the firmware Click Update firmware to update the firmware If the firmware is not updated you will not be able to load and save configuration files from to the device This method does not require an internet connection This allows ...

Page 41: ...figurator menu Locate your firmware file and click Open The firmware update process will start 5 7 4 Updating Firmware Over the air The exact process of how to update firmware over the air depends on your fleet management software The following conditions must be met for the update to be successful The device must be connected to a power supply The device must be connected to a cellular network ...

Page 42: ...ations Make sure the installation is carried out only by qualified personnel Before starting the installation decide where you will install the device The installation location depends on the vehicle and the selected installation method Follow these recommendations to ensure that the device works properly Install the device in a service access area under the dashboard behind the fuse box etc Fix t...

Page 43: ...ended to place the GNSS antenna behind the dashboard as close to the windshield as possible and further away from the doors It must be uncovered and facing up as shown in the picture below Correct Incorrect Incorrect antenna placement may result in reduced tracking accuracy ...

Page 44: ...43 6 4 Wiring Diagram Power input 9 32 V DC It is mandatory to use an external automotive 1 A fuse ...

Page 45: ...e installation was successful A full description is available in the Device Center User Manual 6 6 Installation Check up 1 Take several minutes to review the installation check that everything is connected properly 2 Start the vehicle drive outside if the vehicle was in a building and wait for several minutes 3 Check that the required data is received by sending an SMS command using the installati...

Page 46: ...f lvl is lower than 10 the signal is weak and it is likely that there is no connection to the network GPRS The internet status Possible values 0 no internet connection 1 the device is connected to the internet In the previous example the GPRS value is 0 This would mean that the device is not connected to the internet 6 7 2 getapn If the device is connected to mobile and internet networks but does ...

Page 47: ...elevant parameters and their values are described in the table below Datetime The current date and time in GMT sat The number of visible satellites At least 4 satellites must be visible to get an accurate GNSS signal hdop The current HDOP signal accuracy level If the HDOP level is above 3 5 the GNSS signal is inaccurate state The current GNSS state Possible values 1 GNSS module off 2 GNSS module o...

Page 48: ...ack TrustTrack can be accessed via the web or using an app Use the same server domain typically track2 ruptela com for both web and app Your login credentials are sent to you by e mail If you have not received them contact your sales manager 7 1 1 Accessing TrustTrack via Web To access TrustTrack via the web enter your server domain into the browser Enter your credentials and click Sign In ...

Page 49: ...d Once downloaded launch the app Enter the server domain You will only need to do this once Tap Continue If you entered the server domain incorrectly or wish to change it clear the app cache in your phone settings The app will ask you for the server domain upon the next launch ...

Page 50: ...status button in the left menu panel Find your vehicle in the Fleet Status panel and click on it Check the State duration and Last signal sync in the additional panel If they have recently been updated data transfer is successful and the device is properly installed ...