Problem
Possible Cause
Prevention/Solution
Troubleshooting
GAS ISSUES:
Burner(s) will not light
using ignitor. See
Electronic Ignition
Troubleshooting also.)
Continued on next
page.
Trying to light wrong burner.
Burner not engaged with control valve.
Obstruction in burner.
No gas flow.
Vapor lock at coupling nut to LP cylinder.
Coupling nut and LP cylinder valve not fully
connected.
See instructions on lid and in Use and Care section.
Make sure valves are positioned inside of burner tubes.
Ensure burner tubes are not obstructed with spider webs or other
matter. See cleaning section of Use and Care.
Make sure LP cylinder is not empty or NG gas supply is on. If LP
cylinder is not empty, refer to “Sudden drop in Gas Flow.”
Turn OFF knobs and disconnect coupling nut from LP cylinder. Wait
30 seconds, reconnect and retry.
Turn the coupling nut approximately one-half to three-quarters
additional turn until solid stop. Tighten by hand only-do not use tools.
ELECTRICAL ISSUES:
Electrode cracked or broken; “sparks at
crack.”
Electrode tip not in proper position.
Wire and/or electrode covered with cooking
residue.
Replace electrode(s).
Tip of electrode should be pointing toward gas port opening on
burner. The distance should be 1/8” to 1/4”. Adjust if necessary.
Clean wire and/or electrode with rubbing alcohol and clean swab.
EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Emergencies
Possible Cause
Prevention/Solution
EMERGENCIES:
If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Gas leaking from
cracked/cut/burned
hose.
Gas leaking from LP
cylinder.
Gas leaking from LP
cylinder valve.
Gas leaking between
LP cylinder and
regulator connection.
Fire coming through
control panel.
Grease fire or
continuous excessive
flames above cooking
surface.
Gas leaking at NG
appliance regulator
Damaged Hose or Gas Line
Mechanical failure due to rusting or
mishandling.
Failure of cylinder valve from mishandling
or mechanical failure.
Improper installation, connection not tight,
failure of rubber seal.
Fire in burner tube section of burner due to
blockage.
Too much grease buildup in burner area.
Regulator not sealed on inlet gas pipe on
grill.
Turn
OFF
gas at supply. If anything is burned or damaged, replace
the gas line, hose, or regulator. Discontinue use of product until a
plumber has investigated cause and corrections are made.
Replace LP cylinder.
Turn
OFF
LP cylinder valve. Return LP cylinder to gas supplier.
Turn
OFF
LP cylinder valve. Remove regulator from cylinder and
visually inspect rubber seal for damage. See LP Cylinder Leak Test
and Connecting Regulator to the LP Cylinder.
Turn
OFF
control knobs and gas supply. Leave lid open to allow
flames to die down. After fire is out and grill is cold, remove burners
and inspect for spider nests or rust. See Natural Hazard and
Cleaning the Burner Assembly pages.
Turn
OFF
control knobs and gas supply. Leave lid open to allow
flames to die down. After cooling, clean food particles and excess
grease from inside firebox area, grease tray and other surfaces.
Turn
OFF
gas supply. Disconnect inlet gas lines from regulator.
Remove regulator from grill and re-seal to inlet pipe. Re-connect gas
lines to regulator.
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