11
FAQ
Lock is not unlocking. I have completed
the door installation process, however
the outside handle does not operate the
deadlatch. Yet the outside functions seems
normal and I can hear the motor operating.
Check the spindle positioning back in step 3 (page 6) The small arrow should
be pointing downwards.
Finger print and touch screen not working.
In this case, first check that the batteries have been installed in the correct
positions. i.e. positive and negative are around the correct way. Check that
the batteries are new and at full capacity.
Remove the back panel to check if the wire loom has been connected
correctly and that no wires have been pinched or damaged.
Unable to register fingerprint
Check that the finger is clean and dry, also ensure that the finger reader is free
of any moisture, oil or debris. This should be the case anytime when using
your finger to operate the lock.
Failed Attempts
In the event that 5 attempts are unsuccessful the lock will be deactivated for
5 minutes.
Why do the batteries consume so much
power?
If you encounter large power consumption it maybe an indication that you
have a short circuit. Please check connectors and cables for damage.
How do I activate passage mode?
Passage mode needs to be switched on via the app under settings. You will
need to select a day including as start and end time. Passage mode is activated
only after the door has been unlocked during the passage mode period set.
What is Auto lock?
Auto lock allows you to set a time when the lock re-locks after it has been
unlocked. This can be set for up to 60 seconds or as little and 5 seconds. This
is controlled in the app.
Can I tell who has used the lock?
In the app there is an icon called records. This is where you can look at the
history of the locks operations, by operator, time and date.
Summary of Contents for DL700
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