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Problem
Possible cause
solution
The machine does not turn on. Machine not connected to the power
supply.
Connect the machine to the power supply.
The pump is very noisy.
Water tank empty.
refill with water. (section 4.4).
The coffee is too cold.
The machine ready light (15) was off
when the button was pressed.
Wait until the machine ready light (15)
turns on.
the Portafilter was not preheated
(section 5).
Preheat the Portafilter.
Cold cups.
Preheat the cups with hot water.
Milk does not froth.
It is not possible to prepare a
cappuccino.
The milk is not suitable: powdered milk,
low-fat milk.
Use whole milk.
The Pannarello is dirty.
Clean the Pannarello as described in
section 9.
No steam in the boiler.
Prime the circuit (section 4.5) and repeat
the operations described in section 8.
The coffee is dispensed too
fast, the crema does not form.
not enough coffee in the Portafilter.
Add coffee (section 5).
Coffee grinds are too coarse.
Use a different blend (section 6).
The pod is old or not suitable.
Use a different blend (section 6).
Old or not suitable pod.
Change the pod.
Coffee is not dispensed or
dispensed only in drips.
No water.
refill with water. (section 4.4).
the grind is too fine.
Use a different blend (section 6).
Coffee has been tamped or pressed in
the Portafilter.
Shake the ground coffee.
too much coffee in the Portafilter.
Reduce the quantity of coffee in the
Portafilter.
Knob (3) is open.
Close the knob (3).
The machine has limescale buid-up
Descale the machine (section 10).
the filter in the Portafilter is clogged.
clean the filter (section 9).
The pod is not suitable.
Change type of pod.
Coffee drips from the edges.
the Portafilter is incorrectly inserted in
the brew unit.
Insert the Portafilter correctly (section 5).
upper edge of the Portafilter is dirty.
clean the rim of the Portafilter.
Pod inserted incorrectly
Insert the pod correctly. Make sure it doesn’t
hang over the edge of the Portafilter.
too much coffee in the portafilter.
Reduce the quantity of coffee using the
measuring scoop.
Please contact an authorized service center for any problems not covered in the above table or when the suggested
solutions do not solve the problem. saeco usA Customer service (1-800-933-7876).
indicates that this product may not be treated as
household waste. Instead it shall be handed over to the
applicable collection point for the recycling of electrical
and electronic equipment.
By ensuring this product is disposed of correctly, you will
help prevent potential negative consequences for the
environment and human health, which could otherwise
be caused by inappropriate waste handling of this
product. For more detailed information about recycling
of this product, please contact your local city office, your
household waste disposal service or the shop where you
purchased the product.
