Problem
Possible cause
Solution
The machine suddenly stops
brewing coffee.
There is not enough water in
the water tank.
Fill the water tank with fresh tap water
up to the MAX indication.
Coffee grounds end up in
the cup of coffee.
A small amount of ground
coffee will always end up on the
bottom of the cup.
This is normal.
The milk is not frothed
properly.
You are using a type of milk that
is not suitable for frothing.
Use fresh milk with at least 1.5% fat.
The milk is too hot.
Use milk at fridge temperature.
The milk carafe is dirty or has
not been placed correctly.
Clean the carafe and place it correctly.
The machine does not
dispense milk.
The components of the carafe
are not assembled correctly.
Assemble the components of the milk
carafe correctly.
Why do I find water in the
waste water drawer?
The used capsule drawer and
waste water drawer catch the
residual water released after
brewing coffee.
This is normal.
Brewing takes more time
than before.
Descale the machine (see chapter
‘Descaling the machine’).
After the rinsing cycle the
orange service indicator
light continues to flash and
the white café latte button
lights up continuously.
The internal circuit has not
been rinsed sufficiently.
Repeat steps 15-20 in chapter
‘Descaling the machine’, section
‘Descaling procedure’ once more.
Make sure the water tank is filled up to
the MAX indication.
ENGLISH
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