TE
Troubleshotting
Q. Why can not work with my walkie-talkie?
A. Please compare jack of neckloop with original radio headset. If they are different, then you need to contact sales team.
We will tell you how to make modification. If the jacks are the same, we will give you guidance how to change jointing
methods on circuit board.
In order to avoid such problems, you can send photo of original radio jack to us before place the order. Then our sales
team will tell you which kind of jack you should buy.
Another solution if you purchase TE228 or PG5R radio from our own store. We ensure the neckloop are work very well
on these 2 models.
Q. Why answer button no works?
A. Its also the jack problem. Because different radio might use different jointing method for each pins. You can contact
seller to get guidance of how to make modifications on jointing method.
Q. How to recharge battery?
A. Please read “Quick Start” step #1 to get detail instruction. After connected to power charger successfully, the red color
of rechargeing indicator will turn on. Recharge indicator is in same position of working indicator in right side.
Q. Why I heard noise in invisible earpiece?
A. If earpiece has no quality problem, the reason is volume is too loud. You should turn volume control down to reduce volume
and then will get clear sounds in invisible earpiece.
Q. How to avoid earpiece detector with this neckloop?
A. You can turn off the power switch to avoid earpiece detector. Phone conversation will still be online after turn off power.
Warranty and return policy
Default warranty is 12 months since ship date.
We do not accept return if product has not quality problem.
If product is within warranty and get broken, you can return back and get free repair. Return shipping cost is on buyer’s behalf.
We will pay the shipping cost for send repaired product.
If product is passed warranty, you need to pay return shipping cost, repair fee and shipping cost for send repaired product.
Warranty will be invalid in below conditions:
1) Passed 12 months since ship date.
2) Open case or and change circuits without our formal authorization.
3) Other kinds of problems caused by wrong operations.
Thank you
for
reading
and Happy eCommerce!
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3W Amplified Radio Neckloop
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