11
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE WHAT TO DO
Humming
noise?
• This is normal.
It is the cooling
fan preventing the
milk frother from
overheating.
• During this time, you may still use the milk frother
unless the Boil Dry Overheat Protection as been
activated (3 beeps will be heard). Follow the
instructions above.
Burnt milk?
• Milk is not swirling
correctly.
• Milk jug has not
been cleaned
properly and milk
residue from previous
use is burning.
• Ensure the frothing disc is securely and correctly
attached. Refer to steps 2 & 3, page 7. Once
attached, turn the frothing disc with your fingers,
it should turn freely. If it doesn’t, contact Sage
®
Consumer Service.
• Ensure the milk jug is thoroughly cleaned after
each use and between consecutive uses.
Ingredients
are not
melting?
• Ingredients have
been added before
milk has warmed up.
• Ingredients are
too large.
• Always allow the milk frother to start for a few
seconds before using the measuring cap to
gradually add ingredients.
• Ensure ingredients are in small pieces.
Milk is too
cold / too
hot?
• Adjust the temperature to suit your personal preference.
• Always fill the milk jug between the MIN and
MAX level markings.
Grinding
noise?
• Frothing disc is not
inserted correctly.
• Frothing disc has
dislodged during
operation.
• The milk jug has
been removed from
the power base
during operation.
• Ensure the frothing disc is securely and correctly
attached. Refer to steps 2 & 3, page 7. Once
attached, turn the frothing disc with your fingers,
it should turn freely. If it doesn’t, contact Sage
®
Consumer Service.
• Removing the milk jug during operation can dislodge
the frothing disc. Stop operation. Reinsert the
frothing disc correctly before recommencing.
Emergency
stop?
• To stop operation at any time, press the centre of
the START/ STOP push-dial. Operation has stopped
once the button surround has stopped flashing.
