24
PROBLEM
POSSIBLE CAUSE WHAT TO DO
Espresso runs out
around the edge
of the portafilter
and/or
Portafilter comes
out of the group
head during an
extraction
•
Portafilter not
inserted in the
group head
correctly.
•
Ensure portafilter is rotated to the right until the
handle is past the centre and is securely locked in
place. Rotating past the centre will not damage the
silicone seal.
•
There are coffee
grounds around the
filter basket rim.
•
Clean excess coffee from the rim of the filter basket
after grinding to ensure a proper seal in group head.
•
Filter basket rim is
wet or underside of
portafilter lugs are
wet. Wet surfaces
reduce the friction
required to hold
the portafilter in
place whilst under
pressure during an
extraction.
•
Always ensure filter basket and portafilter are dried
thoroughly before filling with coffee, tamping and
inserting into the group head.
Issues with the
Auto Start feature
•
Clock not set or
clock is set with
incorrect time.
•
Check that the clock and Auto Start time have been
programmed correctly.
Operation Error
message on the
touch screen
•
A major fault has
occurred and
machine cannot
operate.
•
Contact Sage Customer Service.
Pumps continue
to operate / Steam
is very wet / Hot
water outlet leaks
•
Using highly
filtered,
demineralised
or distilled water
which is affecting
how the machine
is designed to
function.
•
We recommend using cold, filtered water. We do
not recommend using water with no/low mineral
content such as highly filtered, demineralised
or distilled water. If problem persists, please contact
Sage Customer Service or go to sageappliances.com.
