16
PROBLEM
POSSIBLE CAUSE
WHAT TO DO
LCD shows ‘FILL
TANK’ when
there is water
in the tank
• Check that the unit is not in direct
sunlight or direct bright lighting.
• Move unit away from the light source.
Brew doesn’t
start
• There is no water in the water tank.
• Each brewing mode has different
water amount limits, and it does
not brew when the amount
is beyond the limit.
• Check that the water tank is filled.
• Check the water amount limits for
each mode.
Showerhead
falls out
• The showerhead may loosen
and fall out from time to time if not
inserted or tightened correctly.
• Please wash the showerhead ring
and seal and re‑insert.
The mesh filter
in the water
tank loosens
and floats
• Mesh filter is not inserted
or tightened correctly.
• Call Sage
®
Consumer Support.
Carafe drip stop
stays down
• The drip stop is stuck.
• Pull the drip stop back up.
• Clean the drip stop for any foreign objects
of coffee grinds or stains.
• If the problem persists and drip stop does
not return to top position please call Sage
®
Consumer Support.
Unit produces
excessive steam
while brewing or
runs for extended
periods with only
steam output
• Brewing performance is affected
by scale accumulated by
hard water.
• Brewing temperature profile is not
properly set.
• Descale the unit.
• Call Sage
®
Consumer Support if problem
persists.
‘DESCALE’ on
LCD screen
(flashing)
• Brewing performance is affected
by scale accumulated by
hard water.
• Descale the unit by following the
instructions under Descaling in the Care
& Cleaning section of this manual.
Unit shows
“too hot”
• Unit has been run too many times
back to back and the components
are overheated.
• Let unit rest for at least 20mins before
starting another cycle.
LCD flashes
FILTER
• Water filter needs to be replaced.
• Replace water filter following instructions in
‘Care and Cleaning’ section.
Navigate to SETTINGS menu and set YES
to NEW FILTER.
