O p e r a t i o n s a n d I n s t r u c t i o n M a n u a l
51
RETURNING YOUR SAGE METER
A Return Material Authorization Number (RMA#)
must be obtained prior to returning any equipment
to Sage Metering for any reason. RMA#s may be
obtained by calling Sage Metering at 866-677-7243
or 831-242-2030 between 8:00 am and 5:00 pm
Monday through Friday.
A Sage RMA Form (see page 52) must be filled out
and included with the meter being returned to
Sage Metering. RMA Form is also accessible by
clicking the “Contact” tab of the Sage website
(www.sagemetering.com).
Take special care when packaging your meter for
return to the factory. The sensor in particular may
easily be damaged if not prevented from shifting
around within the package and if the sensor itself is
not covered to keep it from contacting other pack-
age contents. Any damage resulting from improper
packaging is the responsibility of the shipper.
A purchase order is required prior to an RMA being
issued. Most repairs or recalibrations can be quoted
over the phone. For equipment that must be evaluat-
ed, an Evaluation purchase order in the amount of
$150 is required. Once an evaluation is completed
and a quote has been issued, you can choose to pro-
ceed with the work or have the unit returned with
only the evaluation and freight fee billed.
In accordance with the “Right to Know Act” and
applicable US Department of Transportation (DOT)
regulations, Sage Metering will not accept delivery of
equipment that has been contaminated without writ-
ten evidence of decontamination, and has instituted
the following Return/Repair conditions. Strict adher-
ence to these conditions is required. Returned equip-
ment that does not conform to the requirements list-
ed below will not be processed. If Sage Metering finds
evidence of contamination, we may, at our option,
have the unit returned at your expense. For your ref-
erence, the requirements for packaging and labeling
hazardous substances are listed in DOT regulations
49 CFR 172, 178, and 179.
1. The equipment must be completely cleaned and
decontaminated prior to shipment to Sage
Metering. This decontamination includes the sen-
sor, probe, electronics and enclosures internally
and externally. All packaging must be clean and
free from contamination.
2. A Material Safety Data Sheet (MSDS) is required
for all process fluids and gases that have been in
contact with the equipment. This includes fluids
or gases used in cleaning the equipment. A
Decontamination Statement is also required for
each meter returned using a different gas or fluid.
Both the MSDS and the Decontamination
Statement are to be attached to the OUTSIDE of
the shipping container. If both documents are not
attached, you will be called, and the equipment
sent back to you at your expense.
3. The decontamination Statement must include
the following required information
A. A list of all chemicals and process fluids used
in the equipment, including decontamination
fluids or gases.
B. The model and serial number of the equip-
ment being returned.
C. A company officer or other authorized person’s
signature on the statement.
Return Shipping Address:
Sage Metering, Inc.
8 Harris Court, Building D1
Monterey, CA 93940
S A G E M E T E R I N G , I N C .
REV. 16-SIP/SRP
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