Sage the Barist Express SES875, User Manual

No crema.

•  Coffee tamped too lightly.

•  Coffee is ground too coarsely.

•  Coffee beans or pre-ground coffee are not 

fresh.

•  The filter basket may be blocked.

•  Single Wall filter baskets are being used with 

pre-ground coffee.

•  Tamp between 15-20kg of pressure.

•  Use slightly finer grind. Refer to ‘Espresso Pressure Gauge’.

•  If grinding fresh whole coffee beans, buy freshly roasted coffee 

with a “roasted on” date and use within 2 weeks of this date.  

If using pre-ground coffee, use within a week of grinding.

•  Use the pin on the end of the provided cleaning tool to unblock the 

hole(s). If the hole(s) remain blocked, dissolve a cleaning tablet 

in hot water and soak filter basket and portafilter in solution for 

approx. 20 minutes. Rinse thoroughly.

•  Ensure you use Dual Wall filter baskets with pre-ground coffee.

Drip tray fills too quickly.

•  Auto purge feature. Water is automatically 

released in to the drip tray after the steam and 

hot water functions to ensure the thermocoil 

is at the optimal temperature for extracting 

espresso.

•  No action required as this is the normal operation of the machine.

Pulsing/pumping sound 

while extracting espresso or 

steaming milk.

•  The machine is carrying out the normal 

operation of the 15 bar Italian pump.

•  Water tank is empty.

•  Water tank is not fully inserted and locked 

into position.

•  No action required as this is the normal operation of the machine.

•  Fill tank.

•  Push water tank down completely to lock into place.

Water leaking.

•  Auto purge feature. Water is automatically 

released into the drip tray after the steam and 

hot water functions to ensure the thermocoil 

is at the optimal temperature for extracting 

espresso.

•  Water tank is not fully inserted and locked 

into position.

•  The silicone seal surrounding the shower 

screen needs to be replaced to ensure the 

portafilter is properly secured into the group 

head.

•  Ensure the drip tray is firmly pushed in place after using the steam 

and hot water functions.

•  Empty the drip tray regularly.

•  Push water tank down completely to lock into place.

•  Refer to ‘Care & Cleaning’.

Machine is on but ceases to 

operate.

•  The safety thermal-cut out may have activated 

due to the pump or grinder overheating.

•  Press the POWER button to switch the machine off and unplug 

from the power outlet. Allow to cool for about 30–60 minutes.

No ground coffee coming 

from grinder.

•  No coffee beans in hopper.

•  Blocked grinder chamber or chute.

•  Water / moisture in grinder chamber and 

chute.

•  Filler hopper with fresh coffee beans.

•  Clean and clear grinder chamber and chute. Refer to ‘Advanced 

Cleaning for the Conical Burr Grinder’.

•  Clean and clear grinder chamber and chute. Refer to ‘Advanced 

Cleaning for the Conical Burr Grinder’. Ensure burrs are 

thoroughly dry before re-assembling. It is possible to use a hair 

dryer to blow air into the grinder chamber.

Filter size LEDs are flashing. •  Bean hopper is not attached correctly.

•  Remove hopper, check for debris and then re-lock hopper into 

position.

Too much/too little ground 

coffee is being delivered to 

the filter basket.

•  Grind amount settings are incorrect for 

particular grind size.

•  Use the GRIND AMOUNT dial to increase or decrease the grind 

amount. Refer to ‘Setting the Grind Amount’ and ‘Espresso 

Pressure Gauge’.

Too much/too little espresso 

is being delivered to the cup.

•  Grind amount settings are incorrect for 

particular grind size.

•  Use the GRIND AMOUNT dial to increase or decrease the grind 

amount. Refer to ‘Setting the Grind Amount’ and ‘Espresso 

Pressure Gauge’.

Too much/too little espresso 

is being delivered to the cup.

•  Grind amount and/or grind size settings and/ 

or shot volumes require adjustment.

Try the following, one at a time:
•  Reset the machine to its original default settings. Refer to 

‘Resetting Default Volumes’.

•  Re-program the shot volumes. Refer to ‘Re-Programming Shot 

Volume’.

•  Adjust the grind amount and/or grind size settings. Refer to 

‘Setting the Grind Size’, ‘Setting the Grind Amount’.

Grinder is making a loud 

noise.

•  Blockage or foreign object in grinder.

•  Remove hopper, check for debris or blockage. If necessary; clean 

and clear grinder chamber and chute. Refer to ‘Cleaning the 

Conical Burr Grinder’.