Troubleshooting
32
SAGEM F@st™ 1400 / 1400W
Return to factory configuration
4
To reconfigure the modem/router with its original parameters:
• Access the modem/router configuration interface by means of an Web browser (e.g.
Internet Explorer).
• Erase by clicking on
Erase
button in the
Basic
menu.
• Reboot the modem/router.
Internet site look-up impossible
3
Check the state of the ADSL synchronization (see § 1, page 30).
Check that you are able to access the HTTP configurator (see § 2, page 30).
If these two conditions are met, hook up to the modem/router configurator.
In the "Quick Status" menu, look up the "WAN Setup/IP public address" field.
• If no IP is displayed, check your user name and your password. These parameters are
supplied by your Internet Service Provider.
• If an IP address has been allocated but you are still unable to access the Internet, we
recommend that you return to the factory configuration (see § 4, page 32).
• If the problem persists after you have returned to the factory configuration, please consult
your Internet Service Provider.
4.
Checking IP address allocation.
In Windows
- In Windows 98:
Start
then
Run
, key in
winipcfg
.
- In Windows XP, 2000, Me:
Start
then
Run
, key in
cmd
then
ipconfig /all
. Validate by
pressing
Enter
.
- Check that the IP address entry contains a value other than 0.0.0.0 (e.g. 192.168.1.10). If
not, reboot your computer.
In Mac (e.g. MacOS X)
- Click on the
Apple
menu in the menu bar.
- Select
System Preferences
, then click on the
Network
icon.
- The IP address field should contain a value other than 0.0.0.0 (e.g. 192.168.1.10).
Otherwise, reboot your computer.
5.
Have you already modified your HTTP configurator access password?
If you have and you have lost your password, return to the factory configuration (refer
to § 4, page 32).
