21
P
ROBLEMS
Refer to the table presented below in case of an operational malfunction:
Problems
Remedies
The remote control does not
work.
•
Check that the batteries are correctly introduced.
•
Check that you are not too far from the Radio (7 meters are the
maximum recommended) and that the infra-red sensor is not
blocked.
•
Make sure that the remote control is well pointed towards the sensor,
when manipulating the Radio.
The screen is switched off.
Make sure that :
•
the power adapter is properly connected to a power socket.
•
the power connector is properly plugged into the Radio.
•
your fuse and circuit-breaker are in working order and that the power
socket is powered.
The choosen station can not
be played.
•
To hear the station, you must confirm your selection by pressing
OK
button.
•
Make sure that your Radio is not set to MUTE mode.
•
Check the volume level.
•
Check the network configuration.
Audio parasites or clearness
less.
The frequency FM is disturbed by parasites. Deploy the FM antenna jack
until obtaining a high signal.
If you use ear-phones, check that they function well.
Access denied to the Internet
Radio.
Check your wi-fi router, modem or the line.
Access denied to the Radio
from a personal computer as
an access point (Media
Server).
Check that your Radio is not encoded.
else you must have the encoding key to access.
The alarm does not ring.
Check that the alarm source is configurated well (sample: the mp3 player
is disconnected,...).
The connection between the
radio and the vTuner is not
OK.
•
DNS no response. Please ping the IP address of the DNS to check if
it is the case.
•
DNS doesn't have the record of the vTuner server or radio station that
you are trying to connect.
The connection between the
radio and the vTuner is not
OK.
•
Traffic jam for the internet access. Please try later.
•
vTuner server is out of service or heavy loaded to reply in time.
•
The authorization process is failed. VTuner server reject the access
request.
•
The streaming service of the radio station is unavailable or heavy
loaded.
•
The IP Radio doesn't support the service type of the radio station.
•
There is some buffering trouble on the internet. The available
bandwidth is not good enough to have the stable streams from the
radio station.
The IP Radio is booted
normally but it doesn't get an
IP address.
•
No DHCP server enabled. Please check the setting of your router.
•
Wrong WiFi encryption key is entered. Please double confirm the key
and re-enter via the remote controller.
•
The network interface has trouble.
QG Radio IP EN.book Page 21 Vendredi, 7. décembre 2007 10:37 10
