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For Customers in the United States
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You are responsible for sending the phone to the repair center.
In order to repair or replace a phone under warranty,
Brightstar also requires that a legible and unmodified purchase document, stating vendor’s name and address, date and place
of purchase, type of phone and IMEI (to display the IMEI on your phone’s screen, type: *#06#), be attached to the warranty,
and that the information on the phone identification label be legible and that such label or any other seal have not been
tampered with. The warranty applies under normal usage for the period outlined above. Prior to sending the phone for repair,
it is your responsibility to backup at your expense any customized data stored in the phone (such as phonebook, settings,
wallpapers, and previously downloaded data). BRIGHTSTAR IS NOT RESPONSIBLE FOR DAMAGE TO CUSTOMER
FILES, PROGRAMS OR DATA. The information or operating elements and the contents of files will not be re-installed in any
case in the event of loss. Brightstar may decide, at its option, to repair the phone with new or reconditioned parts, or replace
the phone with a new phone or with a phone in good working condition. During its repair work Brightstar may make, where
necessary, any technical modifications to the phone where these modifications do not adversely affect functionality. Faulty
parts to be replaced during a repair under warranty become the property of Brightstar.
The application of the warranty is
subject to the full payment of the sums due for the phone when the request for support is made.
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Breakdowns, damage or malfunctions due to the following are excluded from the limited warranty: (i) non-compliance with
the installation and use instructions, (ii) an external cause (such as shock, lightning, fire, vandalism, malice, water damage of
any type, contact with various liquids or any harmful agent, unsuitable electric current, extreme humidity or heat, improper
storage, etc.), (iii) modifications of the phone made without the written consent of Brightstar, (iv) a servicing fault, as described
in the documentation supplied with the phone, (v) lack of supervision or care, (vi) poor environmental conditions of the phone
(including temperature and hygrometry, effects of variations in electric voltage, interference from the mains network or earth),
(vii) repair, including opening or trying to open the phone or servicing done by personnel not approved by Brightstar, (viii)
inadequate packaging and/or poor packing of the phone that is sent back to Brightstar, (ix) the use of products or accessories
not sold by Brightstar as compatible with the phone, or (x) the opening or closing of a SIM Lock done without the agreement
of the original operator.
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In addition, the warranty does not cover: (i) normal wear and tear of the phone and accessories, (ii) change of parameters
of the cellular network made after the phone was sold, (iii) supply of new software versions, (iv) delivery of consumables and
installation or replacement of these consumables, (v) phone or software modified or added without the written consent of
Brightstar, (vi) phones returned to Brightstar without having complied with the return procedure specific to the phone covered
by this warranty, or (vii) communication problems linked with a poor environment, including problems accessing and/or
logging onto the Internet, breakdowns of the access network, the failure of the subscriber’s or his correspondent’s line,
transmission fault (such as poor geographic coverage by radio transmitters, interference, disturbance, failure or poor quality
of phone lines, etc.), a fault inherent to the local network (such as cabling, file server, user phone) and/or transmission network
fault (such as interference, disturbance, failure or poor quality of the network, etc.).
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